AGNES FORSTROM
La’ie,HI
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and skilled at protecting personnel and premises. Establishes policies and action plans to guarantee success and optimal team performance. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Solid history training team members on standard protocol when patrolling large crowds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Fale Niu
04.2023 - Current
- Conduct product demonstrations to highlight features, products, and current promotional offerings
- Assess customer needs and utilize suggestive selling techniques to drive sales
- Create inviting environment by maintaining store organization and cleanliness
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Wield machetes for coconuts and conduct palm weaving demonstrations
Security Officer, Student Lead and Trainer
Brigham Young University, Hawaii
09.2019 - Current
- Greet guests professionally and courteously to cultivate welcoming atmosphere while checking identification of persons entering and exiting facility to eliminate unauthorized visitors
- Conduct regular patrols of key areas to spot and control security concerns
- Answer alarms, investigate disturbances, and contact law enforcement personnel to escalate crises
- Write detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Remain calm, assertive, and mindful to think critically and problem solve during stressful situations
- Train new hires, mentor and report trainee progress, introduce new learning tools to address individual needs
Education
Bachelor of Science - Political Science And Government
Brigham Young University - Hawaii
La'ie, HI04.2025
Skills
- Law Enforcement Interaction
- First Aid, Emergency Medical Care and Response, CPR
- Complex Problem-Solving
- De-Escalation Techniques and Dispute Mediation
- Job Assignments and Dispatching
- Staff Management and Communication Skills
- Federal and State Regulation Compliance
- Teamwork and Collaboration
- Knowledge of Supervisory Concepts
- Excellent People Skills and Multitasking Strengths
Certification
- Certified Red Cross
- Certified Community Emergency Response Team (CERT)
Languages
Spanish
Full Professional
Samoan
Elementary
Timeline
Sales Associate
Fale Niu
04.2023 - Current
Security Officer, Student Lead and Trainer
Brigham Young University, Hawaii
09.2019 - Current
Bachelor of Science - Political Science And Government
Brigham Young University - Hawaii
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