- Camping
- Reading
- Mindfulness Practices
- Astrology
- Adventure Travel
- I enjoy cooking for friends and family gatherings
- Music
- Cooking
- Fashion
Isabelle Gamez
Las Vegas,NV
Summary
Dynamic leader with proven expertise in customer experience and team building, honed at Meraki Greek Grill and other notable roles. Excelled in enhancing store organization and staff supervision, significantly improving customer satisfaction. Skilled in POS systems and adept at fostering a positive work culture, driving both employee and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Meraki Greek Grill
03.2022 - 09.2024
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Server
Nacho Daddy
01.2024 - 04.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Warehouse Sorter
Amazon
06.2021 - 01.2022
- Maintained a clean and organized work environment, ensuring safety standards were consistently met.
- Adhered to company policies and procedures while performing daily tasks, contributing to overall operational success.
- Examined products for imperfections and defects.
- Continuously sought opportunities for personal and professional growth by taking on additional responsibilities and seeking feedback from supervisors.
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
- Participated in ongoing training programs to further develop skills related to warehouse operations and best practices.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
Cashier
Circus Circus
05.2021 - 06.2021
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier Team Lead
Bok Bok Chicken
12.2020 - 03.2021
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Receptionist
Amazing Cuts and Color
06.2018 - 07.2019
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Welcomed customers with friendly greeting, answered general questions.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
High School Diploma -
Centennial High School
Las Vegas, NV05-2020
Skills
- Problem solving
- Customer service and engagement
- Store organization
- Team building and leadership
- Store opening and closing
- Hiring and training
- Employee scheduling
- POS systems
Certification
Certified in makeup artistry
Certified wedding officiant
Interests
Timeline
Server
Nacho Daddy
01.2024 - 04.2024
Assistant Store Manager
Meraki Greek Grill
03.2022 - 09.2024
Warehouse Sorter
Amazon
06.2021 - 01.2022
Cashier
Circus Circus
05.2021 - 06.2021
Cashier Team Lead
Bok Bok Chicken
12.2020 - 03.2021
Receptionist
Amazing Cuts and Color
06.2018 - 07.2019
Certified in makeup artistry
Certified wedding officiant
High School Diploma -
Centennial High School
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