Isabelle Gerry
Las Vegas,NV
Summary
Dedicated customer service representative with extensive industry experience and a proven ability to establish rapport with clients. Recognized for a positive attitude and strong teamwork, consistently enhancing customer satisfaction and driving company success. Passionate about building relationships and cultivating partnerships to support business growth.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
DraftKings
Las Vegas, NV
06.2023 - Current
- Created and maintained a positive work environment for customers and colleagues alike.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Answered incoming calls, emails, and chats in a timely manner.
- Maintained confidentiality of customer information in compliance with privacy regulations.
Sales Representative
Vivint Home Security
Las Vegas, NV
11.2019 - 03.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Increased sales by connecting with customers face-to-face.
- Researched competitors' products, prices, and sales techniques.
- Developed key customer relationships to increase sales.
- Prepared and delivered appropriate presentations on products and services.
- Recruited, hired and trained new hires to optimize profitability.
Education
Shadow Ridge
Las Vegas, NV05-2019
Skills
- Customer service
- Team collaboration
- Time management
- Presentation skills
- Problem solving
- Reliability
- Self motivation
Accomplishments
- I ranked top 10 in my region for sales, and number 1 in my office.
Timeline
Customer Experience Associate
DraftKings
06.2023 - Current
Sales Representative
Vivint Home Security
11.2019 - 03.2023
Shadow Ridge
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