Isabelle Gibbs
Phoenix
Summary
Results-driven leader with over 7 years of experience, including 2 years in management and a successful tenure as a collegiate team captain. Proven expertise in employee development, team performance enhancement, and aligning organizational goals through effective coaching and collaboration. Proficient in managing operational processes such as confidential documentation, equitable hiring, onboarding, and training. Recognized for strong communication skills and the ability to build trust and foster relationships across all organizational levels.
Overview
4
4
years of professional experience
Work History
Client Relations Specialist
Vensure Employer Solutions
08.2024 - Current
- Client-focused professional with strong experience in account management, client retention, and platform training.
- Skilled in onboarding users and training on payroll systems, reporting tools, LMS, and service platforms.
- Proven ability to build client relationships, lead meetings, manage escalations, and collaborate across teams for seamless service delivery.
- Adept at identifying process gaps, driving product adoption, and supporting payroll tax compliance and benefits coordination.
Assistant Manager
lululemon
08.2022 - 08.2024
- Led cross-functional teams to create an inclusive, high-performing culture aligned with organizational values.
- Drove talent initiatives, including recruitment, onboarding, performance management, and leadership development, to boost employee engagement and operational excellence.
- Managed guest experience strategies, ensuring seamless service and swift issue resolution to strengthen brand loyalty.
- Partnered with senior leadership to optimize labor resources, analyze data, and drive strategic planning.
- Fostered a culture of integrity and accountability while ensuring compliance with company policies, safety standards, and regulations.
Key Leader
lululemon
10.2021 - 08.2022
- Experienced Guest Experience Lead with a proven ability to drive performance on a $27 million sales floor.
- Skilled in providing technical product education, leading teams to meet sales targets, and ensuring operational excellence.
- Strong track record in team development, performance evaluations, and hiring, while fostering a positive, inclusive culture.
- Expert in analyzing business data to drive results.
Education
Masters - Leadership
Ottawa University
Arizona04-2022
Bachelor - Healthcare Managment
Ottawa University
Arizona01.2020
Skills
- Leadership and team development
- Operational excellence
- Account management
- Performance management
- Strategic planning
- Customer experience
- Sales achievement
- Operational efficiency
References
- Brianna Rhodes, Store Manager, lululemon, brhodes@lululemon.com
- Kelly Richey, Operations, lululemon, kmenard@lululemon.com
Accomplishments
- Highest Employee Pulse Results in the Arizona Region 2023
- Core Value/ Grit Award
- Medal Of Excellence- Ottawa University
- US NAVY Athlete Award
- NCCAA Scholar Athlete
Timeline
Client Relations Specialist
Vensure Employer Solutions
08.2024 - Current
Assistant Manager
lululemon
08.2022 - 08.2024
Key Leader
lululemon
10.2021 - 08.2022
Masters - Leadership
Ottawa University
Bachelor - Healthcare Managment
Ottawa University
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