ISABELLE HAGELSTEIN
Traverse City
Summary
Dynamic professional with a proven track record at Kilwin's, Department of Natural Resources, and Munson Medical Center, excelling in team leadership and customer relations. Demonstrated expertise in safety awareness, effective communication, ensuring exceptional service, operational efficiency, and adapting to various environments. Recognized for critical thinking, organizational skills, compassionate patient-centered care, driving team performance, and enhancing customer experiences in fast-paced and sensitive environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Float Pool Nursing Assistant
Munson Medical Center
Traverse City, MI
08.2025 - Current
- Assisted nursing staff with patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing team for timely interventions.
- Maintained cleanliness and organization of patient areas, contributing to a hygienic environment.
- Supported patients in daily activities, enhancing their overall well-being and independence.
- Adapted quickly to various departments, demonstrating versatility in delivering high-quality care.
- Participated in training sessions to enhance skills and knowledge of best practices in patient care.
- Performed routine assessments on patients'' physical conditions, reporting any noteworthy changes to appropriate nursing staff immediately.
Marina Attendant
Department of Natural Resources
Mackinac Island, Michigan
04.2024 - 08.2024
- Responded quickly to emergency situations involving guests or vessels at the marina.
- Assisted with boat maintenance tasks such as fueling, cleaning, and sewage emptying.
- Maintained cleanliness of marina grounds, docks, and boats through regular inspections.
- Assisted with wildlife preservation and provided legal wildlife protection education to dock guests.
- Ensured safety of over 80 guests by enforcing all marina rules and regulations.
- Monitored weather conditions in order to advise customers when it was safe to go out on the water.
- Updated reservation system daily with changes made by customers regarding their stay duration or other needs.
- Monitored events related to water sports such as sailing regattas, sailing tournaments, and jet skiing.
- Was entrusted in performing secure bank deposits and withdrawals.
Sales Lead Keyholder
Kilwins
Traverse City and Mackinac Island, Michigan
08.2023 - 08.2024
- Assisted in evaluating new personnel.
- Utilized strong interpersonal skills to build productive relationships with customers.
- Established goals for individual team members as well as overall store objectives.
- Created weekly reports on sales performance, store traffic, and other key metrics.
- Provided team leadership, training, coaching and development to ensure a successful sales team.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Managed over 100 customers per day.
Education
Associate Degree in Nursing - Nursing Candidate
Northwestern Michigan College
Traverse City, MI05-2026
Skills
- Security measures
- Time management
- Effective communication
- Safety awareness
- Critical thinking
- Valid Driver's license
- Compassionate care
- Bathing assistance
- Feeding assistance
- Mobility assistance
- Wound care management
- Basic life support
- HIPAA compliance
Certification
Basic Life Support Provider
Timeline
Float Pool Nursing Assistant
Munson Medical Center
08.2025 - Current
Marina Attendant
Department of Natural Resources
04.2024 - 08.2024
Sales Lead Keyholder
Kilwins
08.2023 - 08.2024
Associate Degree in Nursing - Nursing Candidate
Northwestern Michigan College