Responsibilities include handling sensitive information and keeping it confidential, maintained a high level of professionalism when dealing with difficult customers, handled customer complaints and inquiries in a courteous and efficient manner
Reviewing and reprocessing medical claims that were billed to medical insurance from providers.
Insurance verification
ICD 10 guidlines knowledge
Strong Computer Skills
Provided exceptional customer service to ensure customer satisfaction.
Administrative Assistant
DJK Remodeling
01.2023 - 01.2024
Responsibilities include compiling and entering data into Microsoft excel to ensure accuracy and completeness when tracking expenses/income, creating invoices for jobs, bidding for jobs.
Manager
Beachside Boat and Bait
04.2017 - 08.2021
Responsibilities include answering phone calls, directing inquiries to appropriate personnel, responding to customer requests in a timely manner
Professional and knowledgeable well versed in customer service and knowledge of the health care field Have up to 5 years of experience in the customer service field and three years experience working in a healthcare related field Highly efficient and accurate with active listening skills, communication, computer skills and problem solving skills Looking for a career in the health and human services field to utilize my healthcare studies background
CSR - Customer Service Representative at Morley/Blue Cross Blue Shield, RemoteCSR - Customer Service Representative at Morley/Blue Cross Blue Shield, Remote
Customer Service Advocate at Blue Cross Blue Shield Of Michigan & Blue Care NetworkCustomer Service Advocate at Blue Cross Blue Shield Of Michigan & Blue Care Network