Isabelle Herdeman
Pewaukee,WI
Overview
7
7
years of professional experience
Work History
Customer Service Representative Team Lead
Morley INC./Blue Cross Blue Shield Of Michigan
08.2021 - Current
- Responsibilities include handling sensitive information and keeping it confidential, maintained a high level of professionalism when dealing with difficult customers, handled customer complaints and inquiries in a courteous and efficient manner
- Reviewing and reprocessing medical claims that were billed to medical insurance from providers.
- Insurance verification
- ICD 10 guidlines knowledge
- Strong Computer Skills
- Provided exceptional customer service to ensure customer satisfaction.
Administrative Assistant
DJK Remodeling
01.2023 - 01.2024
- Responsibilities include compiling and entering data into Microsoft excel to ensure accuracy and completeness when tracking expenses/income, creating invoices for jobs, bidding for jobs.
Manager
Beachside Boat and Bait
04.2017 - 08.2021
- Responsibilities include answering phone calls, directing inquiries to appropriate personnel, responding to customer requests in a timely manner
- Managing staff, scheduling staff, holding staff meetings.
Education
BA in Health in Human Services -
University of Arizona Global Campus
05.2022
Skills
- Professional and knowledgeable well versed in customer service and knowledge of the health care field Have up to 5 years of experience in the customer service field and three years experience working in a healthcare related field Highly efficient and accurate with active listening skills, communication, computer skills and problem solving skills Looking for a career in the health and human services field to utilize my healthcare studies background
Timeline
Administrative Assistant
DJK Remodeling
01.2023 - 01.2024
Customer Service Representative Team Lead
Morley INC./Blue Cross Blue Shield Of Michigan
08.2021 - Current
Manager
Beachside Boat and Bait
04.2017 - 08.2021
BA in Health in Human Services -
University of Arizona Global Campus
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