Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Herdeman

Pewaukee,WI

Overview

7
7
years of professional experience

Work History

Customer Service Representative Team Lead

Morley INC./Blue Cross Blue Shield Of Michigan
08.2021 - Current
  • Responsibilities include handling sensitive information and keeping it confidential, maintained a high level of professionalism when dealing with difficult customers, handled customer complaints and inquiries in a courteous and efficient manner
  • Reviewing and reprocessing medical claims that were billed to medical insurance from providers.
  • Insurance verification
  • ICD 10 guidlines knowledge
  • Strong Computer Skills
  • Provided exceptional customer service to ensure customer satisfaction.

Administrative Assistant

DJK Remodeling
01.2023 - 01.2024
  • Responsibilities include compiling and entering data into Microsoft excel to ensure accuracy and completeness when tracking expenses/income, creating invoices for jobs, bidding for jobs.

Manager

Beachside Boat and Bait
04.2017 - 08.2021
  • Responsibilities include answering phone calls, directing inquiries to appropriate personnel, responding to customer requests in a timely manner
  • Managing staff, scheduling staff, holding staff meetings.

Education

BA in Health in Human Services -

University of Arizona Global Campus
05.2022

Skills

  • Professional and knowledgeable well versed in customer service and knowledge of the health care field Have up to 5 years of experience in the customer service field and three years experience working in a healthcare related field Highly efficient and accurate with active listening skills, communication, computer skills and problem solving skills Looking for a career in the health and human services field to utilize my healthcare studies background

Timeline

Administrative Assistant

DJK Remodeling
01.2023 - 01.2024

Customer Service Representative Team Lead

Morley INC./Blue Cross Blue Shield Of Michigan
08.2021 - Current

Manager

Beachside Boat and Bait
04.2017 - 08.2021

BA in Health in Human Services -

University of Arizona Global Campus
Isabelle Herdeman