Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Hernandez

New York,NY

Summary

Resourceful Support Lead known for high productivity and efficient task completion. Specialize in customer service management, technical support operations, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless support experiences and team cohesion.

Overview

2
2
years of professional experience
2025
2025
years of post-secondary education

Work History

Part Time Support Lead

5 Below
Yonkers, NY
03.2025 - Current
  • Assisted team in maintaining store cleanliness and organization.
  • Provided customer support by answering questions and addressing concerns.
  • Collaborated with coworkers to restock merchandise on sales floor.

Seasonal Manager

5 Below
Yonkers, NY
10.2024 - 01.2025
  • Managed daily store operations and staff schedules for optimal efficiency.
  • Trained and mentored team members on customer service best practices.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Analyzed sales trends to inform product placement and pricing strategies.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Associate

5 Below
Yonkers, New York
12.2023 - 10.2024
  • Assisted customers in locating products and answering inquiries promptly.
  • Managed inventory by restocking shelves and organizing merchandise effectively.
  • Operated cash register, processing transactions accurately and efficiently.
  • Engaged customers with friendly service while promoting ongoing sales and promotions.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Trained new associates on store policies and procedures for optimal performance.
  • Assisted customers with selecting items and answering questions about products.

Education

Yonkers Middle School
Yonkers, New York

Skills

  • Customer support
  • Staff training
  • Inventory management
  • Sales analysis
  • Team collaboration
  • Effective communication

Timeline

Part Time Support Lead

5 Below
03.2025 - Current

Seasonal Manager

5 Below
10.2024 - 01.2025

Associate

5 Below
12.2023 - 10.2024

Yonkers Middle School
Isabelle Hernandez