Isabelle Ireland
Midlothian,VA
Summary
Motivated with deep passion for marketing and public relations. Well-versed in creating engaging content, monitoring posts and editing publications. A team player who works diligently to meet and exceed assigned goals.
Overview
1
1
year of professional experience
Work History
Sales Associate
Aerie By American Eagle
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped generate creative captions for social media and willingly posed for posts to promote new shipments of clothing
Sales Associate
Vera Bradley
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Waitress
Richmond Country Club
06.2022 - 04.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
High School Diploma -
The Williston Northampton School
Easthampton, MA05.2023
Skills
- Merchandising and Display
- Computer Proficiency and Microsoft Office
- Google Docs
- Reading Comprehension
- Teamwork and Collaboration
- Goal-Driven
- Media Coverage
- Written Communication
- Photograph Selection/Editing
- Influencer Culture
- Social Media Posting
- Current Trends
Timeline
Sales Associate
Aerie By American Eagle
06.2023 - Current
Sales Associate
Vera Bradley
06.2023 - Current
Waitress
Richmond Country Club
06.2022 - 04.2023
High School Diploma -
The Williston Northampton School
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