Isabelle Kotwicki

Receptionist

Vancouver ,WA

Summary

I am a 2023 graduate from Oakland University with a Bachelor of Arts in English. I have experience in administrative work, most recently in veterinary scheduling and reception.

Overview

Certification

years of professional experience

Education

Bachelor of Arts - English

Oakland University

Rochester, MI

04.2023

Associate of Arts - General Studies

Alpena Community College

Alpena, MI

05.2020

Skills

Telephone Management
Telephone Reception
Collecting Information
Microsoft Office
Data entry proficiency

Organization skills
Customer and client relations
Appointment scheduling
Call answering and routing
Punctual and reliable

Work History

Veterinary Receptionist

Alpena Veterinary Clinic

12.2023 - 08.2024

Maintained current and accurate medical records for patients.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Worked as an assistant to the doctor if needed.
Prepared and processed patient referrals and transfer requests.
Performed various administrative tasks by filing, copying and faxing documents.

Cashier Team Lead

Ace Hardware

05.2022 - 11.2023

Helped customers complete purchases, locate items, and join reward programs.
Operated POS cash register and equipment to collect payments.
Developed strong relationships with repeat customers through friendly service interactions.
Promoted store loyalty programs to increase repeat business and bolster customer relations.