Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Laguerre

Pompano Beach

Summary

Skilled communicator with robust analytical and problem-solving abilities. Experienced in documentation collection and report drafting, ensuring compliance with insurance regulations. Proven track record in managing office tasks while maintaining high standards of patient record accuracy. Proficient in handling customer inquiries through multiple communication channels, including phone, email, and chat.

Overview

7
7
years of professional experience

Work History

Patient Sitter

JFK Hospital
Atlantic Beach
08.2024 - 01.2025
  • Provided constant monitoring of patients to ensure safety and comfort.
  • Performed vital signs checks on patients.
  • Maintained accurate records of patient activities throughout shift.
  • Maintained clean and well-organized environment for client happiness and safety.

WFH Customer Service Advocate I sunshine health

Centene
06.2023 - 01.2025
  • Facilitated customer service by answering inbound calls promptly.
  • Processed changes in insurance policies and scheduled or canceled client appointments periodically.
  • Investigated alternative insurance options to enhance client satisfaction.

Customer Service Representative

Humana
Fort Lauderdale
09.2021 - 03.2022
  • Activated customer accounts to enhance onboarding process.
  • Resolved service and billing issues through effective customer consultations.
  • Facilitated exceptional customer service by answering inbound calls promptly.

Customer Service Representative

Teleperformance
Fort Lauderdale
09.2020 - 09.2021
  • Fielded inbound customer calls to generate sales opportunities for alternative insurance options.
  • Processed insurance policy changes and assessed client needs periodically.

Customer Service Representative

Sitel
Pompano Beach
06.2018 - 07.2020
  • Delivered frontline customer support for product and service transactions.
  • Resolved service and billing issues through effective customer consultations.

Education

Full Specialist -

Hollywood Institute of Beauty Careers
Margate, FL
07.2023

High School Diploma -

Blanche Ely High School
Pompano Beach, FL
06.2016

Skills

  • Patient monitoring and safety protocols
  • Customer support and technical assistance
  • Microsoft Office proficiency
  • Billing and data entry
  • Email communication and internet research
  • Strategic planning

Timeline

Patient Sitter

JFK Hospital
08.2024 - 01.2025

WFH Customer Service Advocate I sunshine health

Centene
06.2023 - 01.2025

Customer Service Representative

Humana
09.2021 - 03.2022

Customer Service Representative

Teleperformance
09.2020 - 09.2021

Customer Service Representative

Sitel
06.2018 - 07.2020

Full Specialist -

Hollywood Institute of Beauty Careers

High School Diploma -

Blanche Ely High School

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