Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Isabelle Langevin

Isabelle Langevin

Cape Girardeau,MO

Summary

Dynamic Shift Manager with proven expertise at Dunkin' Donuts, recognized for enhancing team performance through effective training and coaching. Skilled in cash handling and problem-solving, I consistently achieved high customer satisfaction while maintaining compliance with safety standards. Committed to fostering a positive work environment and driving operational excellence.

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

7
7
years of professional experience

Work History

Shift Manager

Dunkin' Donuts Franchising
05.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.

Environmental Services Housekeeper

Mercy
07.2022 - 05.2024
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Shift Manager

Starbucks
01.2018 - 07.2022
  • Lead, train, and motivate a team to deliver exceptional customer service and drive sales.
  • Oversee daily store operations, ensuring efficiency, quality, and adherence to company standards.
  • Manage inventory, handle cash, and ensure compliance with safety and health regulations.
  • Optimized labor costs by analyzing performance measures, contributing to sales goal achievement.
  • Promoted a welcoming environment by quickly addressing and resolving customer concerns.

Education

High School Diploma -

Cape Central High School
Cape Girardeau, MO

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Opening and closing procedures
  • Staff motivation
  • Punctual and reliable
  • Energetic and enthusiastic
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills
  • Inventory control
  • Flexible schedule
  • Safety compliance
  • Hiring and recruiting
  • Operations management
  • Equipment troubleshooting
  • Supply ordering
  • Scheduling expertise
  • Team building
  • Shift leadership
  • Active listening
  • Critical thinking
  • Problem-solving

Accomplishments

  • Developed and trained a high-performing team of 20+ baristas, enhancing service efficiency and product knowledge.
  • Increased sales by 10% during peak periods by optimizing shift workflows and implementing effective upselling strategies.
  • Improved inventory management processes, reducing waste by 15% and supporting cost-control initiatives.
  • Maintained consistently high customer satisfaction ratings through leadership focused on quality, speed, and service excellence.
  • Ensured 100% accuracy in cash handling and daily financial reporting across all supervised shifts.

  • Maintained 100% compliance with hospital sanitation and infection control standards.
  • Improved patient satisfaction scores by ensuring consistently clean and safe environments.
    Trained and supported new housekeeping staff on hospital cleaning protocols and safety procedures.
    Helped reduce hospital-acquired infection risks by enhancing room turnaround and deep-cleaning practices.
    Managed hazardous waste disposal and emergency cleaning tasks with full adherence to OSHA standards.

Timeline

Shift Manager

Dunkin' Donuts Franchising
05.2024 - Current

Environmental Services Housekeeper

Mercy
07.2022 - 05.2024

Shift Manager

Starbucks
01.2018 - 07.2022

High School Diploma -

Cape Central High School

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Isabelle Langevin