Isabelle Lapaix
Bronx,NY
Summary
As a highly organized and dependable candidate, I possess a positive attitude that enables me to excel in managing multiple priorities. Additionally, I am always willing to take on added responsibilities to help my team achieve its goals. With my strong work ethic and commitment to success, I am confident that I can make a significant contribution to your organization.
Overview
7
7
years of professional experience
Work History
Guest Service Agent
Stonebridge Hospitality
09.2023 - Current
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Managed check-in and check-out procedures for guests.
- Coordinated transportation arrangements for guests, including airport pick-ups and drop-offs as needed.
- Provided accurate information regarding local attractions, restaurants, and activities
- Welcomed guests upon arrival, displaying a professional and friendly approach.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Receptionist/Invoice Clerk
Swiss Post Solutions
10.2022 - 01.2023
- Collaborated with facilities management regarding general upkeep of the establishment
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Supported the accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Reservationist
AvraRockerfeller
04.2022 - 09.2022
- Assisted guests with booking new reservations via Resy
- Confirmed reservations daily via phone/email
- Secured private information for itemized receipt requests/ CC authorization forms
- Handled a high volume of calls using a multi-line phone with efficiency
- Connected guests with a special events coordinator for private event inquiries.
Fine Jewelry Consultant
Zales
11.2021 - 01.2022
- Increased sales by providing exceptional customer service and product knowledge to fine jewelry clients.
- Conducted regular inventory audits, ensuring accurate stock levels and timely reordering of popular items.
- Managed repair requests by liaising between customers and skilled jewelers, guaranteeing timely completion and satisfaction with final results.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Beauty Merchandiser/ Fragrance Sales
Macys
10.2018 - 04.2020
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Assisted with merchandising the entire fragrance/beauty department
- Facilitated fragrance sales in the women's and men's fragrance department
- Inspected merchandise for quality and arranged proper display location on the floor.
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
Hostess
TGI Friday
04.2017 - 07.2018
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Administrative Assistant (Temp)
EHE International Department of Data Management
04.2018 - 06.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Sales Support
Bath and Body Works
10.2016 - 01.2017
- Exceeded sales goal by providing outstanding customer service
- Replenished merchandise throughout the store/under stocks
- Performed cashier duties/balanced drawer
- Advertised products to prospective clients for purchase.
- Assisted clients throughout the sales process and provided after-sales support to assess satisfaction and resolve problems.
Education
Some College (No Degree) -
Borough of Manhattan Community College
New York, NYHigh School Diploma -
Talent Unlimited High School
New York, NY06.2014
Skills
- Office 365 Suite
- Windows OS
- Mac OS
- Guest Relations
- Hospitality Services
- Complaint Handling
- Data Entry Proficiency
- Payment Processing
- Reservation Processing
Timeline
Guest Service Agent
Stonebridge Hospitality
09.2023 - Current
Receptionist/Invoice Clerk
Swiss Post Solutions
10.2022 - 01.2023
Reservationist
AvraRockerfeller
04.2022 - 09.2022
Fine Jewelry Consultant
Zales
11.2021 - 01.2022
Beauty Merchandiser/ Fragrance Sales
Macys
10.2018 - 04.2020
Administrative Assistant (Temp)
EHE International Department of Data Management
04.2018 - 06.2018
Hostess
TGI Friday
04.2017 - 07.2018
Sales Support
Bath and Body Works
10.2016 - 01.2017
Some College (No Degree) -
Borough of Manhattan Community College
High School Diploma -
Talent Unlimited High School
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