Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ISABELLE MALY

Land O' Lakes,FL

Summary

Dynamic, compassionate, highly motivated, results driven and customer service waitress. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Restaurant Waitress

Shellys Cafe
03.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new staff, and helped mentor.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Completed credit payments via card processing systems.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Receptionist

Hand And Stone
01.2023 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Cashiering Team Lead

Flying Squirrel
08.2021 - 08.2022
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Received and processed customer payments.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases.
  • Led cashiers and associates in providing thoughtful customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Mentored new team members on sales software system operation.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

CERTIFIED NURSING ASSISTANT : ISSUED 5/14/22 CERT NO: CAN 419727 EXP: 5/ -

SUNLAKE HIGH SCHOOL
31.2023

Associate of Science - Nursing Science

Jersey College
Brooksville, FL
01.2025

CPR CERTIFIED, AMERICAN HEART ASSOCIATION EXP -

2024

Skills

  • Credit and Debt Card Processing
  • Billing and Payment Processing
  • Collaborative Relationships

Languages

Russian
Professional Working

Timeline

Restaurant Waitress

Shellys Cafe
03.2023 - Current

Receptionist

Hand And Stone
01.2023 - 08.2023

Cashiering Team Lead

Flying Squirrel
08.2021 - 08.2022

CERTIFIED NURSING ASSISTANT : ISSUED 5/14/22 CERT NO: CAN 419727 EXP: 5/ -

SUNLAKE HIGH SCHOOL

Associate of Science - Nursing Science

Jersey College

CPR CERTIFIED, AMERICAN HEART ASSOCIATION EXP -

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