Isabelle Marcolivio
North Providence,RI
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Case Management, HR
WGI
01.2024 - Current
- Assisted in the development of department policies and procedures that aligned with industry standards and best practices.
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
Crew Member
Crumbl Cookies
09.2023 - 01.2024
- Worked front counter, baking area, and ovens
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth daily operation.
- Properly labeled and stored food and fresh ingredients in a cooler or freezer to optimize freshness.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Team Member
Pet Supplies Plus
12.2020 - 04.2023
- Developed positive customer relationships through friendly greetings and excellent service.
- Addressed customer needs, responding to specific requests.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Processed and retrieved customer special orders.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
- Initiated inventory control measures to sustain stock levels.
- Stacked labeled packages onto pallets and wrapped them with shrink wrap to prepare for shipping.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Organized store by returning merchandise to proper areas and restocking displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Computed purchases and received and processed cash or credit payments.
Hudsbandry
VA Hospital
02.2019 - 09.2020
- Cleaned and disinfected cages and common areas to reduce the spread of illness from infected animals.
- Took care of many animals at once by managing needs such as feeding, and watering.
- Performed animal care duties such as cage cleaning, and feeding to promote and monitor animal health under the care of the VA.
Staff Member
Zuccolo Recreation Center
06.2017 - 08.2019
- Coordinated and led group activities for campers and counselors.
- Engaged children in arts and crafts, singing, sports activities, games, and field trips while maintaining a safe environment.
- Maintained relationships and communicated with camper parents and family members.
- Reported incidents and accidents to supervisors and completed the necessary paperwork.
- Helped participants enjoy activities while ensuring adherence to protocol.
Staff Member
Town Hall Lanes
02.2016 - 07.2019
- Managed safe and efficient serving of customer foods.
- Processed payments, issued receipts, and provided change.
- Greeted guests to promote positive, memorable experiences.
- Facilitated and supervised birthday party games, prizes, gifts, and cake.
- Explained and demonstrated games and activities to party participants.
- Engaged with children to maintain safety and interest in activities during parties.
- Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Welcomed, greeted, and interacted with members and guests and verified proper equipment operation.
Education
Master of Science - Social Work
Springfield College
Springfield05.2024
Bachelor of Science - Sociology
Springfield College
Springfield, MA05.2023
High School Diploma -
Saint Raphael Academy
Pawtucket, RI06.2019
Skills
- Product Knowledge
- Continuous Development
- Customer Service
- Computer Skills
- Teamwork and Collaboration
- Problem-Solving
- Following Instructions
- Clear Communication
- Positive Attitude
- Heavy Lifting
- Willingness to Learn
- Workplace Safety
- Flexible Schedule
- Money Handling
- Call Center Operations
Timeline
Case Management, HR
WGI
01.2024 - Current
Crew Member
Crumbl Cookies
09.2023 - 01.2024
Team Member
Pet Supplies Plus
12.2020 - 04.2023
Hudsbandry
VA Hospital
02.2019 - 09.2020
Staff Member
Zuccolo Recreation Center
06.2017 - 08.2019
Staff Member
Town Hall Lanes
02.2016 - 07.2019
Master of Science - Social Work
Springfield College
Bachelor of Science - Sociology
Springfield College
High School Diploma -
Saint Raphael Academy
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