Summary
Overview
Work History
Skills
Additional Information
Certification
Timeline
Generic

Isabelle Monterroza

Oakley,CA

Summary

Objectives: To obtain a serving job position. Talented Server/ Bartender bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Has created and maintained a great relationship with a wide groups of customers and staff

Overview

7
7
years of professional experience
3
3
Certification

Work History

Bartender/ Shift Lead

Chilis Resturant
10.2023 - 04.2024
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender

Knightsen Saloon
12.2022 - 06.2023
  • Performed opening and closing duties, preparing cash drawers and taking inventory.
  • Kept bar presentable and completely stocked.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Server/Lead Server

Discovery Bay Steakhouse
10.2018 - 10.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.


Skills

  • Anticipating Guest Needs
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Menu Memorization
  • Liquor, Beer and Wine Knowledge
  • Professional Service Standards

Additional Information

Chili's Restaurant General Manager ; Tamra Zungia 925-754-5880

Discovery Bay Steakhouse Owner: Steven Fagalde (925)-360-1291

Knightsen Saloon Bar Manager: Elena Lee (925)-360-1291

Certification

ServSafe Food Handlers Certification

Responsible Beverage Control Certification

ServSafe Food Protection Manger Certification

Timeline

Bartender/ Shift Lead

Chilis Resturant
10.2023 - 04.2024

Bartender

Knightsen Saloon
12.2022 - 06.2023

Server/Lead Server

Discovery Bay Steakhouse
10.2018 - 10.2022

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Isabelle Monterroza