Isabelle Montoya
Phoenix,AZ
Summary
Tech-savvy professional with 4 years of experience in the technology sector, including 2 years specializing in help desk support. Committed to continuous learning and sharing insights gained to support organizational growth and success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Desktop Engineer
Touchstone Health Services
Phoenix
02.2022 - Current
- Conduct orientation for new hires, providing essential information and training to integrate them into the company effectively
- Maintain accurate daily documentation and manage inventory of hardware and software resources, ensuring all records are up-to-date and equipment is accounted for
- Address and resolve help desk tickets using Jira, ensuring timely and effective solutions to technical issues.
Lead Technician
Westech Recyclers
03.2020 - 02.2022
- Perform thorough testing and diagnostics on incoming electronics to assess functionality and determine necessary repairs
- Conduct upgrades on both Apple and Windows devices, including hard drive replacements, LCD screen changes, and keyboard replacements, IOS updates
- Configure and troubleshoot BIOS settings to ensure optimal device performance and compatibility.
Team Leader
Harkins Theatres
10.2016 - 02.2020
- Supervised and led a team of employees, providing guidance and support to ensure efficient operations and high levels of customer service
- Managed daily operations, including scheduling, inventory control, and ensuring adherence to health and safety regulations
- Addressed and resolved customer inquiries and issues, ensuring a positive guest experience, and maintaining high satisfaction levels.
Education
High School Diploma -
North Canyon High School
Skills
- Microsoft Azure
- Microsoft Intune
- Active Directory
- Help Desk Support
- Microsoft Office
- Time management skills
- Attention to Detail
- Inventory Control Systems
- System and Network Security
Certification
- Currently studying to get this certification
Accomplishments
- Google Coursera, IT Support
Affiliations
- Cybersecurity exploration
- Video Games
Timeline
Desktop Engineer
Touchstone Health Services
02.2022 - Current
Lead Technician
Westech Recyclers
03.2020 - 02.2022
Team Leader
Harkins Theatres
10.2016 - 02.2020
High School Diploma -
North Canyon High School
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