Isabelle Naylor
Clovis,CA
Summary
Proven track record in legal compliance and establishing effective relationships, honed at Picayune Rancheria Tribal Gaming Commission. Excelled in legal document preparation and policy knowledge, boosting operational efficiency. Demonstrated adaptability and teamwork, achieving high satisfaction ratings across varied roles. Enhanced service quality through meticulous supervision and training, contributing to significant performance improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensing Agent
Picayune Rancheria Tribal Gaming Commission
08.2023 - Current
- Analyzed legal documents and identified pertinent issues for clients.
- Verified and Processed Vendor Applications, Personal Identifications, and Vigilant Reports
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Updated operational records or licensing information using computer terminals.
- Stayed up-to-date on NIGC by-laws and licensing requirements to complete accurate and efficient reviews.
- Issued Gaming License to Licensed Vendors and Processed Exempt Vendors.
- Performed routine data entry or document management.
- Created documents with applicant information and verified data with Vigilant Reports.
- Conducted background checks, and accurately determined licensing approvals.
Hospitality Intern
Chukchansi Gold Casino and Resort
04.2023 - 08.2023
- Shadowed Supervisors/Managers in each Hospitality position in the casino
- Built relationships with managers, team members, and director of Hospitality.
- Worked flexible schedule and variety of shifts to meet business needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Marketed and coordinated banquet rooms for social events and business meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered telephone calls and emails to assist customers in making reservations.
- Restocked and organized merchandise in Gift Shop.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seasonal Fulifillment
Target
11.2022 - 01.2023
- Online Personal Shopper
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Responded to customer requests for products, services, and company information.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Housekeeper
Vacasa Vacation Rentals
06.2022 - 10.2022
- Cleaned and stocked rental homes by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Senior Lead Housekeeper
Vacasa Vacation Rentals
02.2022 - 06.2022
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Maintenance Runner
Vacasa Vacation Rentals
06.2021 - 02.2022
- Maintained homes with routine upkeep and basic home repairs, coordinating with management on more advanced needs
- Maintained accurate logs of all deliveries and trips.
- Ran errands for various employees throughout company.
- Provided excellent customer service while meeting challenging time goals.
Housekeeper
Vacasa Vacation Rentals
02.2021 - 06.2021
- Cleaned and stocked rental homes by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
No Degree -
Fresno City College
Fresno, CA12.2020
High School Diploma -
Sierra High School
Tollhouse, CA06.2020
Skills
- Legal Compliance
- Establishing Effective Relationships
- Policy Knowledge
- Legal Research and Review
- Legal Document Preparation
- Presenting Evidence
- Creative and Critical Thinking
- Adaptability and Flexibility
Affiliations
- Picayune Rancheria of the Chukchansi Indians- Tribal Member
- Picayune Rancheria of the Chukchansi Indaians - Powwow Committee, Secretary
Certification
- /Security and Privacy: S/ecurity Role, Criminal Justice Information Services - 08/09/2024 - 08/09/2025
Timeline
Licensing Agent
Picayune Rancheria Tribal Gaming Commission
08.2023 - Current
Hospitality Intern
Chukchansi Gold Casino and Resort
04.2023 - 08.2023
Seasonal Fulifillment
Target
11.2022 - 01.2023
Housekeeper
Vacasa Vacation Rentals
06.2022 - 10.2022
Senior Lead Housekeeper
Vacasa Vacation Rentals
02.2022 - 06.2022
Maintenance Runner
Vacasa Vacation Rentals
06.2021 - 02.2022
Housekeeper
Vacasa Vacation Rentals
02.2021 - 06.2021
No Degree -
Fresno City College
High School Diploma -
Sierra High School
- /Security and Privacy: S/ecurity Role, Criminal Justice Information Services - 08/09/2024 - 08/09/2025
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