Proven track record in legal compliance and establishing effective relationships, honed at Picayune Rancheria Tribal Gaming Commission. Excelled in legal document preparation and policy knowledge, boosting operational efficiency. Demonstrated adaptability and teamwork, achieving high satisfaction ratings across varied roles. Enhanced service quality through meticulous supervision and training, contributing to significant performance improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Licensing Agent
Picayune Rancheria Tribal Gaming Commission
08.2023 - Current
Analyzed legal documents and identified pertinent issues for clients.
Verified and Processed Vendor Applications, Personal Identifications, and Vigilant Reports
Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
Updated operational records or licensing information using computer terminals.
Stayed up-to-date on NIGC by-laws and licensing requirements to complete accurate and efficient reviews.
Issued Gaming License to Licensed Vendors and Processed Exempt Vendors.
Performed routine data entry or document management.
Created documents with applicant information and verified data with Vigilant Reports.
Conducted background checks, and accurately determined licensing approvals.
Hospitality Intern
Chukchansi Gold Casino and Resort
04.2023 - 08.2023
Shadowed Supervisors/Managers in each Hospitality position in the casino
Built relationships with managers, team members, and director of Hospitality.
Worked flexible schedule and variety of shifts to meet business needs.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Marketed and coordinated banquet rooms for social events and business meetings.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Answered telephone calls and emails to assist customers in making reservations.
Restocked and organized merchandise in Gift Shop.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seasonal Fulifillment
Target
11.2022 - 01.2023
Online Personal Shopper
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.