Isabelle N. Hasty
Port Saint Lucie,FL
Summary
Active 6-20 license
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
Progressive Insurance
11.2021 - Current
- Reviewed and analyzed claims to ensure compliance with company policies and state regulations.
- Collaborated with policyholders and third-party stakeholders to facilitate timely resolution of claims.
- Conducted thorough investigations, gathering evidence and documentation to support claims decisions.
- Mentored junior adjusters, providing training on best practices in claims processing and customer service.
- Interviewed claimants and witnesses to gather factual information.
- Reduced claim processing time by implementing streamlined procedures and efficient documentation practices.
Insurance Sales Agent
Allstate Insurance Company
04.2021 - 10.2021
- Provide outstanding customer service by processing endorsements to all auto, home and liability clients.
- Solicit for new business via telephone, email, and other networking sources to meet new business production goals.
- Cooperate with a surplus of insurance companies to maximize sales opportunities.
- Evaluate and investigate all auto and property claims based on current policy coverages and liability.
- Understand all Allstate products to help identify clients needs and offer the most beneficial coverages.
- Responsibilities
Life Insurance Representative
New York Life
10.2020 - 04.2021
- Provide excellent customer service while building relationships with life insurance agents and clients by responding to inbound phone calls and messages.
- Adhere to all performance standards and guidelines provided by district management.
- Process whole life cash loans as well as discussing interest rates with new and existing clients.
- Help keep clients up to date with current beneficiary information, cash values on whole life policies and scheduling appointments with their local agents.
- Guide clients with payments and payment arrangements while reflecting said information into New York Life’s billing systems.
- Assist clients with various tax documentation to include taxable gain of life insurance policies both federal and state.
- Responsibilities
Service Representative
Maria Maranda - State Farm Agent
09.2018 - 10.2020
- Develop leads for new and existing customers to meet marketing goals.
- Educate customers about new and existing insurance options.
- Schedule appointments with sales representatives to identify customer needs and market appropriate products.
- Ability to work as a team in a sales presentation to overcome customers objections and close additional sales
- Demonstrate remarkable service to each and every State Farm customer.
- Process various customer claims to include Auto, Health and Fire Insurance
- Adjust customer policies to ensure satisfactory coverages.
- Responsibilities
- Achievements/Recognition
Education
Diploma - undefined
Durant Senior High School
Plant City, Florida05.2017
Skills
- Experienced in Microsoft Office suite of programs
- Ability to identify customer needs and develop relationships to meet any existing marketing goals
- Understand all insurance products and different liability coverages to help execute any potential gaps in coverage
Certification
Successfully obtained Florida 4-40 Customer Representative License which focuses on coverages and requirements for Auto and Fire Insurance.
Timeline
Senior Claims Adjuster
Progressive Insurance
11.2021 - Current
Insurance Sales Agent
Allstate Insurance Company
04.2021 - 10.2021
Life Insurance Representative
New York Life
10.2020 - 04.2021
Service Representative
Maria Maranda - State Farm Agent
09.2018 - 10.2020
Diploma - undefined
Durant Senior High School
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