ISABELLE NICOLAUS
Gilbert,AZ
Summary
Ability to work in a fast paced environment. Works well with team members or independently. Experienced in both Management and Supervisory Roles.
Overview
32
32
years of professional experience
Work History
Player’s Club Representative Supervisor
Gila River Casino - Lone Butte
06.2023 - Current
- Maintained records to document and verify department activities.
- Answered questions and immediately resolved guest, associate or management concerns.
- Entered rewards data into system to track new activities and set up or modify accounts.
- Assisted marketing department in various projects, promotions and events.
Player’s Club Representative
Wild Horse Pass Hotel & Casino
08.2022 - 06.2023
- Assisted marketing department in various projects, promotions and events.
- Answered questions and immediately resolved guest, associate or management concerns.
- Entered rewards data into system to track new activities and set up or modify accounts.
- Explained rewards program, promotions and other marketing information in detail to guests.
Team Lead
Arizona Broad Walk LLC
11.2021 - 08.2022
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Customer Service and Relations
Sales Associate
Arizona Broad Walk LLC
11.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Specialist
The Green Bar
07.2019 - 11.2021
- Help food preparation, cashier (pos system) customer service
- Assists customers order food
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Customer Sales Lead
Kona Ice
07.2015 - 07.2019
- Used strong communication and relationship-building abilities to build customer trust and seek out sales opportunities.
Manager's Assistant
Spirit store
09.2015 - 10.2015
- Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
- Ensured all customers received friendly, quick, and efficient service
- Maintained focus on driving sales
Cashier Customer Service Specialist
Extreme Events
01.2001 - 01.2015
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
Distribution Manager
Arizona Republic
01.1995 - 01.1999
- Managed daily plan effectively to consistently exceed expectations for productivity and accuracy
- Oversaw day-to-day warehouse operations, including freight, returns, and receiving
- Lead and developed warehouse team to deliver unparalleled customer service
- Worked with drivers, sales teams, and logistics personnel to effectively resolve customer delivery issues
- Collaborated closely with logistics team to stay on top of related requirements such as driver availability, equipment maintenance, and routing issues
- Coordinated customers' contracts and arranged timely shipments to meet delivery targets
- Monitored vehicles and employee activities to maximize team safety
- Checked into customer complaints and resolved problems to maximize satisfaction and loyalty.
Sales Associate
Mesa Tribune
01.1992 - 01.1995
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Welcomed guests and offered quick assistance to handle diverse needs
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
- Planned efficient sales routes to maximize the number of customers served and incoming revenue.
Education
High School Diploma -
Gilbert Highschool
05.1980
Skills
- Guest Satisfaction
- Customer Service and Relations
- Inventory Restocking
- Computer Proficiency
- Technical Issue Troubleshooting
Timeline
Player’s Club Representative Supervisor
Gila River Casino - Lone Butte
06.2023 - Current
Player’s Club Representative
Wild Horse Pass Hotel & Casino
08.2022 - 06.2023
Team Lead
Arizona Broad Walk LLC
11.2021 - 08.2022
Sales Associate
Arizona Broad Walk LLC
11.2021 - 08.2022
Customer Service Specialist
The Green Bar
07.2019 - 11.2021
Manager's Assistant
Spirit store
09.2015 - 10.2015
Customer Sales Lead
Kona Ice
07.2015 - 07.2019
Cashier Customer Service Specialist
Extreme Events
01.2001 - 01.2015
Distribution Manager
Arizona Republic
01.1995 - 01.1999
Sales Associate
Mesa Tribune
01.1992 - 01.1995
High School Diploma -
Gilbert Highschool
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