Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ISABELLE OCHOA

Summary

Detail-oriented professional with experience in administration, customer service, and managing sensitive information. Skilled in multitasking, communication, and utilizing computer programs such as Excel and Microsoft Word to optimize workflows. Eager to bring organizational skills and bilingual proficiency to a Human Resources Assistant role, supporting team growth and operational efficiency. Organized and methodical with strong attention to detail, bringing solid skills in managing office tasks, scheduling, and maintaining records. Proficient in using office software, including Microsoft Office Suite, with focus on completing tasks quickly and accurately. Strong work ethic and conscientious approach to administrative duties, ensuring smooth and efficient office operations. Seeking role of Human Resource with commitment to delivering reliable support and maintaining order in workplace. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

BELFOR Property Restoration
Lisle, Illinois
11.2023 - Current
  • Encouraged bonding for better work experience and relationships.
  • Managed database systems containing customer contact information.
  • Assisted in preparing documentation for property restoration projects.
  • Communicated with clients to gather information and address inquiries.
  • Implemented filing systems to improve document retrieval efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Supported employee relations by addressing inquiries and resolving workplace issues.
  • Organized company events to promote team building and employee engagement initiatives.
  • Created, organized, and maintained employee personnel files to keep sensitive data secure.
  • Assisted with planning, organizing and coordinating company events.

Intern

Whole Person Center
06.2025 - 10.2025
  • Developed strong organizational and time management skills by completing multiple tasks simultaneously.
  • Created content such as podcasts and blog posts on matters relating to occupational stress, and other I/O topics.
  • Gained practical experience with relevant software and technology.
  • Demonstrated ability to take initiative and work independently on assigned projects.
  • Maintained confidentiality when handling sensitive information or documents.
  • Facilitated workshops to promote health and wellness among participants.
  • Maintained positive working relationship with fellow staff and management.

Vet Assistant

Animal Hospital of Randall Plaza
09.2015 - 07.2020
  • Began as a volunteer, hired as a vet assistant.
  • Responsibilities of a vet technician consisted of filling prescriptions, checking in with patients, and taking vitals.
  • Took on higher responsibilities, learning new programs and roles.

Cashier

Portillo's
Crystal Lake, IL
03.2017 - 09.2017
  • Trained and assisted new members.
  • Handled cash register operations, customer service, giving customers their orders, handling wrong orders, helping prepare orders.

Education

Master of Science - Industrial Organizational Psychology

National University
San Diego, CA
09.2025

Bachelor of Arts (B.A.) - Psychology

University of Wisconsin-Milwaukee
Milwaukee, WI
05.2023

High School Diploma -

Barrington High School
IL
06.2018

Skills

  • Employee relations
  • Multitasking
  • Organizational skills
  • Communication
  • Microsoft Office Suite
  • Customer service
  • Adaptability
  • Effective communication
  • Content creation
  • Scheduling and calendar management
  • Time management

References

References available upon request

Timeline

Intern

Whole Person Center
06.2025 - 10.2025

Administrative Assistant

BELFOR Property Restoration
11.2023 - Current

Cashier

Portillo's
03.2017 - 09.2017

Vet Assistant

Animal Hospital of Randall Plaza
09.2015 - 07.2020

Master of Science - Industrial Organizational Psychology

National University

Bachelor of Arts (B.A.) - Psychology

University of Wisconsin-Milwaukee

High School Diploma -

Barrington High School
ISABELLE OCHOA