Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Perez

Lynnwood

Summary

Dynamic Store Manager with a proven track record at Party City, excelling in customer service and team leadership. Enhanced store performance through strategic inventory management and proactive problem-solving, achieving significant sales growth while fostering a positive work environment. Skilled in training and mentoring staff to drive accountability and operational excellence.

Overview

12
12
years of professional experience

Work History

Store Manager

Party City
06.2024 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.

Assistant Store Manager

Party City
04.2020 - 06.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Operations Manager

Sears
03.2013 - 05.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Education

High School Diploma -

Toppenish High
Toppenish, WA
06-1989

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership

Timeline

Store Manager

Party City
06.2024 - 03.2025

Assistant Store Manager

Party City
04.2020 - 06.2024

Operations Manager

Sears
03.2013 - 05.2019

High School Diploma -

Toppenish High

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