Isabelle Perez
Lynnwood
Summary
Dynamic Store Manager with a proven track record at Party City, excelling in customer service and team leadership. Enhanced store performance through strategic inventory management and proactive problem-solving, achieving significant sales growth while fostering a positive work environment. Skilled in training and mentoring staff to drive accountability and operational excellence.
Overview
12
12
years of professional experience
Work History
Store Manager
Party City
Woodinville, WA
06.2024 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
Assistant Store Manager
Party City
Woodinville, WA
04.2020 - 06.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Operations Manager
Sears
Union Gap WA
03.2013 - 05.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Toppenish High
Toppenish, WA06-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
Timeline
Store Manager
Party City
06.2024 - 03.2025
Assistant Store Manager
Party City
04.2020 - 06.2024
Operations Manager
Sears
03.2013 - 05.2019
High School Diploma -
Toppenish High