Isabelle Raptis
General Management
Wellsville
Summary
Professional with strong background in food service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Spearheaded innovative marketing campaigns that boosted brand awareness and drove revenue growth. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and offer efficient service delivery while ensuring compliance with health standards. Reliable and adaptable, with strong leadership and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2026
2026
years of professional experience
Work History
General Manager of Food Service
The Arena
09.2024 - 08.2025
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area organizations.
- Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Reviewed and approved employee schedules and timesheets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
General Manager of Food Service
Texas Hot Restaurant
01.2018 - 01.2025
- Contributed to community engagement efforts through participation in local events, sponsorships of charitable initiatives, and partnerships with area schools or organizations.
- Monitored industry trends to stay ahead of competitors and continuously adapt operations as needed for continued success in the marketplace.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reviewed and approved employee schedules and timesheets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Babysitter
Family Friends
2012 - 2016
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Played games, worked on puzzles, and read books to young children.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Coordinated outdoor activities to promote physical health and exploration.
- Supported educational development by assisting with homework and school projects.
Education
Bachelor's of Liberal Arts And Science - Interdisciplinary Art And Psychology
Alfred University
Alfred, NYHigh School Diploma -
Wellsville High School
Wellsville, NY01-2011
Skills
Menu development
Scheduling and rostering
Operations management
Creativity and innovation
Customer service
Food preparation
Staff leadership
Marketing and promotions
Teamwork and collaboration
Time management
Problem-solving abilities
Effective communication
Organizational skills
Attention to detail
Adaptability
Timeline
General Manager of Food Service
The Arena
09.2024 - 08.2025
General Manager of Food Service
Texas Hot Restaurant
01.2018 - 01.2025
Babysitter
Family Friends
2012 - 2016
Bachelor's of Liberal Arts And Science - Interdisciplinary Art And Psychology
Alfred University
High School Diploma -
Wellsville High School
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