Isabelle Rivera
Lorain
Summary
Dynamic and results-driven professional with extensive experience at Lowe's, excelling in transaction management and team leadership. Proven track record in resolving customer complaints efficiently while training new cashiers. Exceptional verbal communication and POS system expertise drive operational excellence and enhance customer satisfaction.
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Francesca's Collections
06.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
HEAD CASHIER
Lowe's
09.2023 - 04.2025
- Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers.
- Utilized customer service and problem-solving skills to resolve customer complaints quickly and efficiently.
- Demonstrated ability to manage a team of cashiers and oversee their daily tasks.
Education
CERTIFICATION - REAL ESTATE
Hondros
Independence, Ohio09.2023
Skills
- Transaction management
- Verbal/written communication
- POS system
- Shift scheduling
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Goal setting
- Retail operations
- Employee scheduling
- Budgeting and finance
- Schedule oversight
Timeline
Assistant Manager
Francesca's Collections
06.2025 - Current
HEAD CASHIER
Lowe's
09.2023 - 04.2025
CERTIFICATION - REAL ESTATE
Hondros
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