Summary
Overview
Work History
Education
Skills
Timeline
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Isabelle Robinson

Cincinnati,OH

Summary

Dynamic customer service professional with extensive experience at Taco Bell, excelling in training and mentoring staff to enhance service quality. Proven ability to resolve complaints effectively and improve customer satisfaction through strong problem resolution and communication skills. Skilled in health and safety regulations, ensuring a safe and welcoming environment for all.

Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.

Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills.

Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.

Overview

3
3
years of professional experience

Work History

Crew Member Trainer

Taco Bell
03.2024 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
  • Coordinated schedules and resources effectively to ensure ample coverage during busy shifts while minimizing overtime costs.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Conducted regular audits of operational procedures to identify opportunities for refinement or enhancement.
  • Taught new team members correct procedures for all areas of operations.

Customer Service Cashier

Kroger
01.2023 - 01.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Actively listened to each client''s needs before offering tailored solutions based on their preferences or requirements.

Customer Service Associate

Walgreens
02.2022 - 12.2022
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

Education

High School Diploma -

Cincinnati Digital Academy
Cincinnati, OH
06.2023

Skills

  • Health and safety regulations
  • Brand awareness
  • Staff retention strategies
  • Motivational techniques
  • Work prioritization
  • Feedback delivery
  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complaint handling
  • Guest services
  • Assertiveness
  • Stock replenishment
  • POS system operation
  • Multi-line phone systems
  • CRM software

Timeline

Crew Member Trainer

Taco Bell
03.2024 - Current

Customer Service Cashier

Kroger
01.2023 - 01.2024

Customer Service Associate

Walgreens
02.2022 - 12.2022

High School Diploma -

Cincinnati Digital Academy