Brittany Watson
Texarkana,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and patients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and taking on exciting professional endeavors.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Glass Doctor
11.2021 - Current
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Legal Assistant
Law Offices Of John Delk
09.2021 - 11.2021
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for entire legal team.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
Medical Unit Secretary
Post Acute Medical
09.2020 - 03.2021
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared and processed patient referrals and transfer requests.
Registrar
Wadley Regional Medical Center
08.2019 - 07.2020
- Scheduled and maintained centralized appointment calendars for students, faculty and staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Processed medical insurance claims and payments.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
Project Manager
West Business Solutions
03.2013 - 07.2016
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Medical Administrative Secretary
Wadley Regional Medical Center
02.2009 - 11.2010
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Monitor Technician
Christus St. Michael Health System
05.2007 - 01.2009
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Documented vascular data such as edema, oxygen saturation, and blood pressure to contribute to accurate diagnoses.
- Streamlined organization of patient data through meticulous record-keeping practices, improving accessibility for medical personnel.
- Adhered to strict hospital protocols regarding patient privacy and confidentiality throughout daily tasks and interactions.
- Communicated with healthcare workers and physicians concerning test results.
Education
High School Diploma -
Arkansas High School
Texarkana, AR05.2005
Skills
- Medical terminology knowledge
- Customer Relations
- Document and Records Management
- Computer Skills
- Appointment Scheduling
- Sales Transactions
- Client Relations
- Customer Service
- Multi-Line Phone Systems
- Microsoft Office
Certification
- CPR Certified
Timeline
Customer Service Representative
The Glass Doctor
11.2021 - Current
Legal Assistant
Law Offices Of John Delk
09.2021 - 11.2021
Medical Unit Secretary
Post Acute Medical
09.2020 - 03.2021
Registrar
Wadley Regional Medical Center
08.2019 - 07.2020
Project Manager
West Business Solutions
03.2013 - 07.2016
Medical Administrative Secretary
Wadley Regional Medical Center
02.2009 - 11.2010
Monitor Technician
Christus St. Michael Health System
05.2007 - 01.2009
High School Diploma -
Arkansas High School
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