Isabelle Salinas

● Managed over 15 girls.

● Managed and motivated employees to be productive and engaged in their work.

● Oversaw fast-paced front desk operations and guests' needs at a busy facility.

Welcomed and acknowledged guests with a smile, eye contact, and a friendly verbal greeting using the guest's name, boosting overall guest satisfaction scores.

● Maintained neat and orderly front desk and lobby area to uphold standards.
● Used Excel to check daily record sheets.

● Processed guest check-ins and check-outs following procedures for fast turnover.

● Resolved guest complaints and discrepancies in a prompt and courteous manner.

● Utilized upselling techniques to promote additional products and increase sales.
● Balanced and organized cash register by handling cash and counting change.

●Onboarded new employees with training and new hire documentation.