Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
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Isabelle Serra Heraud

Denver,CO

Summary

Personable fine dining server with in-depth knowledge of menu items, ingredients and wine pairings. Hospitable and welcoming individual offering several years of hands-on experience serving patrons in upscale restaurants. Polished in appropriately setting silverware, glassware and napkins and preparing tableside menu items. Customer-oriented individual possessing excellent memorization and customer service skills.

Overview

36
36
years of professional experience

Work History

Fine Dining Server Manager

la francaise bistrot
Breckenridge, CO
12.2021 - 09.2024
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Provided menus, explained daily specials, and answered questions about menu items.
  • Took orders for food and beverages in a professional manner.
  • Delivered food and drinks from kitchen or bar areas to dining room tables.
  • Checked back with customers to ensure satisfaction with each course.
  • Bussed and reset tables as needed between seating's.
  • Assisted other servers when needed during peak periods.

Bakery Manager

la francaise bakery
Breckenridge, CO
10.2019 - 09.2024
  • Ensured compliance with food safety regulations and health codes in the kitchen area.
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.

Restaurant Manager

trendkitchen
Indian Harbour Beach, FL
08.2017 - 10.2019
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Performed regular maintenance checks on equipment to ensure proper functioning.

Restaurant Owner

chez madeleine
St Tropez, France
04.1988 - 04.2017
  • Established standards for quality control, customer service, health and safety regulations.
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Negotiated contracts with vendors for food, equipment and supplies.

Education

Culinary And Tourism Diploma - Restaurant And Food Services Management

Ecole Internationale Tourism
Marseille , France
05-1986

Skills

  • Event Support
  • Event service
  • Wine Pairings
  • Wine Knowledge
  • Reservation Management
  • Upscale dining expertise

Affiliations

  • travelling
  • cooking

Languages

French
Native/ Bilingual
spanish
Elementary
English
Full Professional

References

References available upon request.

Timeline

Fine Dining Server Manager

la francaise bistrot
12.2021 - 09.2024

Bakery Manager

la francaise bakery
10.2019 - 09.2024

Restaurant Manager

trendkitchen
08.2017 - 10.2019

Restaurant Owner

chez madeleine
04.1988 - 04.2017

Culinary And Tourism Diploma - Restaurant And Food Services Management

Ecole Internationale Tourism

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Isabelle Serra Heraud