Isabelle Sousa
New Bedford,MA
Summary
Motivated restaurant server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Server
Stoneacre
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed High Tea service in Teahouse.
Server
Chelo's Hometown Bar & Grille
01.2022 - 06.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Managed table sections of 6 or more.
Barista
Dunkin Donuts
05.2020 - 02.2022
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
Crew Member/Crew Shift Leader
Burger King
12.2017 - 05.2022
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06.2019
Skills
- Customer Satisfaction
- POS System Operations
- Transactions and Cash Handling
- Training Assistance
- High-Volume Environments
- Negotiation and Conflict Resolution
- Adaptable and Flexible
- Hospitality and Professionalism
Additional Information
References:
Jessica Phipps: GM Dunkin Donuts - 401.481.8824
Jeremy Delfino: Manager Chelo's Hometown Bar and Grille - 401.737.7299
Timeline
Server
Stoneacre
05.2023 - Current
Server
Chelo's Hometown Bar & Grille
01.2022 - 06.2023
Barista
Dunkin Donuts
05.2020 - 02.2022
Crew Member/Crew Shift Leader
Burger King
12.2017 - 05.2022
High School Diploma -
Pilgrim High School
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