ISABELLE WISNIEWSKI
Roseville,CA
Summary
To contribute to the company’s success by leveraging my skills and experience to drive growth, mentor junior colleagues, and continue to gain a deeper understanding of the industry and its trends.
Overview
19
19
years of professional experience
Work History
3PL Client Operations Lead
Echo Global Logistics
Sacramento, CA
08.2014 - Current
- Implemented process improvements to streamline operational procedures and reduce delays.
- Trained new staff on company policies, protocols, and operational best practices.
- Collaborated with clients to negotiate service agreements and manage relationships.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Resolving escalated issues involving customers and employees.
- Determined client needs to provide products and services.
Retail manager
Brookstone
12.2011 - 07.2014
- Managed daily store operations and ensured team productivity.
- Trained and mentored staff on customer service techniques.
- Oversaw inventory management and restocking procedures.
- Handled customer inquiries and resolved issues promptly.
- Implemented sales strategies to improve store performance.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Created weekly schedules for store employees according to labor laws and budget constraints.
Investment Banker
Wells Fargo
09.2006 - 10.2010
- Collaborated with clients to understand their investment needs and objectives.
- Conducted market research to identify emerging trends and opportunities for clients.
- Monitored portfolio performance in order to ensure that investments are meeting desired objectives.
- Analyzed customer information to identify opportunities for growth and expansion of services.
- Used own judgement and knowledge to advise clients in making investment decisions.
- Maintained relationships with new and existing clients to expand revenue and business.
Education
B.S. - Environmental science
university of phoenix
Skills
- Organization and information
- Team leadership
- Operations management
- Training and development
- Customer relationship management
- Escalated issue resolution
- Effective written and verbal communication
- Problem solving
- Time management
- Strong team building skills
- Operational efficiency
- Procedure implementation
- Client negotiation
- Transportation management
- Logistics oversight
Awards
- 2024, Finalist for the quarterly Operations President’s Trip Award (Echo Global)
- 2016, Received recognition as one of the top 10 in annual sales for the business unit (Echo Global)
- 2013, Planned and implemented sales training on high margin products, pushing the store to the top performer in the country and receiving President’s Club Award (Brookstone)
- 2009, Earned top Investment Banker Award for analyzing failing market trends and guiding clients into products to stabilize and grow their portfolio (Wells Fargo)
Timeline
3PL Client Operations Lead
Echo Global Logistics
08.2014 - Current
Retail manager
Brookstone
12.2011 - 07.2014
Investment Banker
Wells Fargo
09.2006 - 10.2010
B.S. - Environmental science
university of phoenix