Isabelle R. Curran
Oceanside,CA
Summary
Determined, detail oriented, and flexible individual who is very punctual and hard working, and takes on every task with accuracy and efficiency. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Hoehn Motors
05.2022 - Current
- Provide job opportunities to potential applicants and coordinate with department managers to develop specific recruiting aids
- Maintain up-to-date personnel files and other records for all employees and work alongside payroll
- Update and upload pay plans and job descriptions in the UKG HRIS system
- Administer drug screens and background checks for new applicants and verify and maintain I-9 documentation of new hires for the onboarding process
- Show support and appreciation to employees by acknowledging their hard work and efforts regularly.
Front Desk Receptionist
Hoehn Mercedes, Carlsbad
03.2022 - 05.2022
- Answer phone calls for multiple car dealerships at a time
- Successfully and accurately transfer customers to service, sales, or parts departments
- Create monthly schedules for the Mercedes-Benz sales department.
Hostess / Food Runner
Broiler
08.2020 - 03.2022
- Greet and welcome customers upon restaurant entry, seating them in accordance with staffs’ sections on the floor
- Provide accurate wait times and monitor waiting lists
- Manage reservations, including for busy holidays
- Cater to guests who require additional attention(children, elderly)
- Answer incoming calls concerning customer queries
- Restock supplies on the kitchen line as needed to ensure smooth, efficient, and satisfactory delivery of food to customers
- Memorize over fifty table numbers within restaurant, sometimes delivering food to numerous tables at once on a food tray
- Displayed knowledge and enthusiasm about the restaurant’s menu and products
- Work in a fast paced environment while consistently providing engaging and professional service.
Customer Service Representative
Tempo Communications
11.2019 - 04.2020
- Worked in the company's computer systems in order to find pricing and stock on items, track purchase orders, and give customers status on repairs
- Transferred customers via phone when needed to their corresponding sales representative.
Shift Lead
Legoland California Resort
04.2017 - 11.2019
- Successfully managed our three locations, which consisted of a restaurant, coffee shop, and churro kiosk
- Supported and supervised shift employees to establish objectives and achieve business goals
- Developed work schedules based on forecasted occupancy while monitoring labor costs in accordance with budget
- Oversaw restaurant operations to meet company’s standards of cleanliness and service and execute food and beverage sales
- Managed the register at the front counting, including counting every drawer before and after each shift for record-keeping of our money safe
- Directed safe preparation and delivery of over 2,000 meals each day in a fast-paced environment
Education
Received Human Resources Management Certificate after completing the Human Resources Management Certificate Program through Cal State San Marcos -
Skills
- Specialized HR Projects
- Microsoft Excel
- Records Preparation
- Time Management
- Staff Recruitment and Hiring
- New Hire Orientation
- Organization
- Efficiency
- Problem-Solving
- Customer Service Excellence
- Multi-Tasking
Timeline
Human Resources Assistant
Hoehn Motors
05.2022 - Current
Front Desk Receptionist
Hoehn Mercedes, Carlsbad
03.2022 - 05.2022
Hostess / Food Runner
Broiler
08.2020 - 03.2022
Customer Service Representative
Tempo Communications
11.2019 - 04.2020
Shift Lead
Legoland California Resort
04.2017 - 11.2019
Received Human Resources Management Certificate after completing the Human Resources Management Certificate Program through Cal State San Marcos -
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