Isabelli Silva De Almeida
Plano,TX
Summary
Versatile and results-driven professional with experience at Santiago Services, adept in customer service and fluent in Portuguese and English. Excelled in enhancing tenant satisfaction and streamlining loan processes, demonstrating strong problem-solving skills and a talent for building trustful relationships. Achieved significant improvements in operational efficiency and client retention.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Santiago Services
08.2022 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in/check-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Collected room deposits, fees, and payments.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Aupair Program USA
APC
03.2022 - 08.2022
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed creative activities to encourage physical, social and emotional growth.
- Bilingual abilities
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Loan Sales Agent
APC Cred
09.2021 - 03.2022
- Developed customized financial solutions for clients, tailored to meet their unique needs and objectives.
- Assisted in training new team members on company policies, procedures, products offerings, and sales techniques.
- Collaborated with underwriting teams to ensure timely approval of loan applications, improving overall efficiency.
- Streamlined the loan application process by creating efficient systems for document collection and submission.
- Negotiated favorable terms for clients by leveraging strong knowledge of lending options and available products.
Education
High School Diploma -
Santa Cruz
Sao Paulo, SP - Brazil12.2019
Vocational Training - Human Resources Development
SENAC
Sao Paulo, SP - Brazil09.2019
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Problem-solving skills
- Hospitality best practices
- Language Skills
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Leasing Consultant
Santiago Services
08.2022 - Current
Aupair Program USA
APC
03.2022 - 08.2022
Loan Sales Agent
APC Cred
09.2021 - 03.2022
High School Diploma -
Santa Cruz
Vocational Training - Human Resources Development
SENAC
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