Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isabelly Da Silva

milford ,MA

Summary

Proven customer service expert from Outback Steakhouse, adept at maintaining composure in high-pressure situations and ensuring customer satisfaction. Demonstrates exceptional reliability and actively enhances the customer experience through effective problem-solving. Skilled in accurate payment processing and fostering a welcoming environment, significantly contributing to workplace efficiency and customer loyalty.

Overview

2
2
years of professional experience

Work History

Secretary Manager

Braga Mass Contruction
02.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions
  • Resolved customer issues, which led to the optimization of services and products. Answered phone calls and discussed services with customers. Managed payments from clients, and contacted clients with past due payments. Utilize software to create invoices and estimates. Successfully implemented technologies and organizational skills to improve services. Maintained workers' compensation, insurance, and liability up to date. Assist with quotes and the writing of contracts. Supervised staff in the field.

Education

12 - Resolved Costumers Issues

Milford High School
Milford, MA

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Languages

English
Full Professional
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Secretary Manager

Braga Mass Contruction
02.2023 - Current

12 - Resolved Costumers Issues

Milford High School

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Isabelly Da Silva