ISABELO CACAL JR.

• Localization tasks in Subtitling
• Generated daily reports for the team.
• Entered Metadata in client's portal.
• Supports the Project Managers in Subtitling functions.
• Upload Creative documents into client's portals.

• Receives telephone calls to service Premier Credit Cardholders of the bank. Handles a wide range of cardholder queries regarding the day-to-day running of their credit card accounts.
• Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures.
• Provides to cardholders the benefits and features of all the bank's credit cards and it's affinities.
• Explains, reviews, researches the client's inquiries on fees, declined transactions, account balances and statements
• Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act.
• Take payments, send letters of different categories.
• De-escalates problematic customer concerns, maintaining calm, friendly demeanor. Files customer complaints and disputes ( billing and fraud).
• Fields customer complaints and queries, fast-tracking them for problem resolution.

• Managed Disney's EPK Projects. Collaborated with the Deluxe Implant to fulfill all of client's requirements. Established excellent professional relationships with the Fox/Disney clients.
• Managed the Censorship group which provides digital and dvd screener for international territories. Workflow includes dubbing, subtitling, commentary, and audio descriptive. I have technical knowledge to fulfill client specs.
• Met the client request for all work to be delivered right and on-time at high success rate. Provided day to day support to Clients with excellent customer service and customer satisfaction.
• Received the Purchase Orders from Fox, Disney, Paramount, Indie accounts and negotiates deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. Specific projects such as: Fox censorship screeners (original/dubbed/subtitled/commentary/audio descriptive versions for international territories, Disney EPK projects, Indie projects.
• Managerial responsibility: Oversaw account coordinators in Burbank and India to ensure the projects are accomplished successfully and efficiently. Established inter-departmental relationships within the company to achieve goals. Approved time cards.
• Collaborated with internal teams (Dubbing, Subtitling, Authoring, Mastering, Transmissions, Editorial, Quality Control, Vault and Logistics, etc..) to maintain the larger picture of end-to-end aspects of all workflow.
• Checked Metadata.
• Effectively billed projects timely to generate revenue for my employer.

Senior Account Coordinator (April 2015 to April 2018)

• Promoted from Account Coordinator and continued the functions with more in-depth responsibilities.
• Handled HD/Bluray projects for a New York client intended for public exhibition purposes.

Account Coordinator ( March 2014 to March 2015)

• Developed and maintained relationships with clients to their satisfaction. Projects pertaining to Localization and Censorship, which involves Dubbing. Collaborated with internal departments and Bangalore units.
• Prepared Work Orders to create master and script refs.
• Created dub cards using Photoshop for our localization projects.
• Assisted our Director in establishing the Localization department in Australia.
• Handled Universal Censorship projects.

• Processed asset retrieval , barcoding, data entry/ reconciliation, in-house and out processing of physical mixed media assets.
• Organized physical assets in the vault and kept accurate inventories in compliance to internal and external client‘s audit requirements.
• Shipped physical assets to local and international destinations using UPS/FedEx/DHL. Prepared all assets for offsite storage, too.
  

• Built relationships with customers through proactive outreach and follow up, asked questions and learned about their financial needs.
• Gained deep knowledge of a wide range of bank products and services and connected those to customer needs such as : personal/ business checking account, savings accounts, time deposits, loans and lines of credit, mortgage and auto loan, student loan, remittance service, wire transfer, foreign currency exchange, etc.
• Opened new accounts (personal and business accounts), completed service requests and submitted credit applications. Referred high net worth clients to Licensed Investment bankers, Mortgage officers and loan divisions.
• Helped resolve customer concerns and escalating issues as needed. Problems like overdraft fees.
• Performed prospecting calls for HELOC financial services. Notarized all Mortgage documents of the Burbank branch.