Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabel Orozco

Fort Worth,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

PREPARE Coordinator

Next Step Women's Center
04.2019 - Current
  • Coached 3 employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with clients and directors.
  • Gathered and organized materials to support operations.
  • Tracked records, filed documents and maintained communication between clients to manage office activities.
  • Participated in workshops and in-service meetings to enhance personal growth and professional development.
  • Inventoried and ordered office supplies to maintain availability of products.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to director.
  • Oversaw appointment scheduling and itinerary coordination for clients.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.
  • Handled client inquiries and suggestions courteously and professionally.
  • Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of client calls with minimal wait times.
  • Answered client telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain client records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
  • Responded to client requests for services, and company information.
  • Participated in team meetings and training sessions to stay informed about updates and changes.
  • Delivered exceptional customer service to every client by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Investigated and resolved client inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to client requests, offering excellent support and tailored recommendations to address needs.
  • Educated clients about support policies and procedures.
  • Promoted superior experience by addressing client concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained and managed customer files and databases.
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Provided project progress updates and proposed solutions to issues.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Analyzed problems and worked with teams to develop solutions.
  • Supported with creating project marketing materials to promote services.
  • Facilitated successful completion of projects from concept to launch.
  • Developed and maintained relationships with key internal stakeholders.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Edited documents to keep company materials free of grammar errors.
  • Monitored and tracked budgets and expenses.
  • Coordinated and scheduled meetings and appointments.
  • Purchased and maintained office supplies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Edited and proofread documents for accuracy and completeness.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Initiated and coordinated visits by influential persons and community groups for marketing exposure.
  • Executed strategies to generate qualified leads through outreach calls to professional referral sources.
  • Created and implemented print and digital public awareness campaign to increase awareness of services.
  • Scheduled regular outreach exhibitions and educated employees on presentations.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.
  • Provided leadership, guidance and support to staff members.
  • Advocated for social and community service programs to increase awareness and funding.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.

Team Leader

The Lasik Vision Institute
05.2018 - 03.2020
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised 5 team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Gathered, organized and input information into digital database.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Led employee relations through effective communication, coaching, training, and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Coordinated team collaboration to share ideas and build best practices.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.

Adult Caretaker

Home Instead
04.2017 - 01.2018
  • Participated in improving quality of environment by positively contributing to elimination of odors and pressure wounds and maintained clean and homelike environment.
  • Maintained resident room and belongings in neat, orderly fashion.
  • Encouraged, engaged and participated in therapeutic activity programs.
  • Provided friendly companionship and assistance with dressing, grooming, meal preparation and medication reminders.
  • Delivered mail and assisted residents with opening and reading.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to and from medical appointments with safety and efficiency.

Education

High School Diploma -

Burleson High School
Burleson, TX
06.2016

Skills

  • Staff Supervision
  • Data Entry
  • Contract Management
  • Resource Allocation
  • Consulting
  • Project Management
  • Project Coordination
  • Customer Service
  • Discretion and Confidentiality
  • Database Management
  • Correspondence and Reports
  • Professional Networking
  • Medical Terminology
  • Insurance Verification
  • Permit Applications

Timeline

PREPARE Coordinator

Next Step Women's Center
04.2019 - Current

Team Leader

The Lasik Vision Institute
05.2018 - 03.2020

Adult Caretaker

Home Instead
04.2017 - 01.2018

High School Diploma -

Burleson High School

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Isabel Orozco