Isabel P. Aguayo
Corporate Human Resources Manager
Atlanta, GA,GA
Summary
Bilingual Human Resources professional with 15 + years of experience meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence, and solid expertise in employee relations. Multitasking and knowledgeable in state and federal regulations and maintaining employee confidentiality.
Overview
17
17
years of professional experience
Work History
Corporate Human Resources Generalist and Benefits Specialist
CDC Foundation
Atlanta, GA
06.2021 - Current
- Human Resources Generalist/Benefits assisting 3500 employees from the United States, Puerto Rico, Virgin Islands, Hawaii, Guam, American Samoa, North Mariana Islands, and theFederal States of Micronesia.
- Assists employees on benefits inquiries and servicing as the liaison with health plan providers and carriers to resolve an issue, benefit claims, qualifying life events, enrollments, terminations and follow up with COBRA information
- Explain benefits eligibility and interpret benefit policies and procedures.
- Audit summary plan descriptions for accuracy, recommend changes and manage employee eligibility and payment of invoices.
- Work with benefits consultants and ADP Workforce Now for benefits implementations, and employee communications related to new and existing benefits programs.
- Assist Finance and Payroll on monthly reconciliations, internal audits, discrepancies reports, and adjustments.
- Human Resource Generalist and HR point of contact for many US regions and jurisdictions, and provided support to Senior Project Managers, Regional Coordinators, Area Coordinators, and field employees assigned to my regions.
- In collaboration with the Area/Regional Coordinators and the HR Recruiting team, assessed the workforce needs and prioritize the positions requested by the states/local jurisdictions, or positions needed nationwide
- HR point of contact for employees' questions related to benefits, payroll information, policies and procedures, employee relations, and exit interviews.
- My goal was to identify areas of opportunities to drive value, efficiency, and improvements across the US and territories
- The states and territories aligned to my regions: Region 6 (Arkansas, Louisiana, New Mexico, Oklahoma, and Texas), Region 8 (Colorado, Montana, North Dakota, South Dakota, Utah, and Wyoming), Region 9 (American Samoa, Arizona, California, Federal States of Micronesia, Guam, Hawaii, Nevada, North Mariana Islands, and the Republic of Palau), Region 10 ( Alaska, Idaho, Oregon, and Washington), and US Tribes.
Corporate Human Resources Manager
Last Mile Staffing, LLC
Duluth, GA
06.2019 - 12.2020
- Managed companywide HR strategies and solutions to support business needs for 14 Amazon stations, 1200 employees, seven days a week of operation in New York, New Jersey, Pennsylvania, North Carolina, Virginia, Massachusetts, Tennessee, Oregon, Florida, and Georgia.
- Point of contact for the corporate office, Regional Managers, and Field Operations.
- Managed all Human Resources Operations, Human Resources Information Systems, and Benefits Administration.
- Administered Worker’s Compensation for Multi-States Operations.
- Lead all ADP Workforce Now implementations and trained forty-five managers overseeing day-to-day ADP management.
- Daily operations included ADP HRIS, recruitment/onboarding, employee relations, training, benefits administration, performance management, work opportunity tax credits, unemployment claims, worker’s compensation claims, wage garnishment, court orders, leaves, Amazon audits, and company compliance
- Increased ADP Utilization from 45% to 100% in 12 months
- Conducted ADP Mobile App training to help employees keep track of their schedules, enroll in Direct Deposits and Wisely cards to reduce paper checks delivery charges, and keep track of corporate news.
- Oversaw the pre-employment process, new hire onboarding process, promotions, transfers, salary changes, and terminations.
- Provided counseling to the management team on performance improvement plans, employee disciplinary meetings, legal investigations, and terminations.
- Conducted employee relations investigations and collaborated with legal counsel on supporting documentation.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
Corporate Human Resources Generalist
Empire Distributors, Inc
Atlanta, GA
02.2018 - 10.2018
- Empire Distributors is a wholesale beverage distributor home to over 1,500 teammates across four states: Georgia, North Carolina, Tennessee, and Colorado.
- The company represents 1,000+ brands from around the world.
- I administered ADP Workforce Now for human resources, including bi-weekly payroll, benefits, bonuses, promotions, transfers to various locations, and terminations.
- A/P invoices, HR audits, exit interviews, employment verification, court orders, payroll deductions, garnishments, students loans, child support orders.
- Actively participated in the Safety Training programs to reduce accidents and promote awareness of preventing accidents in the Warehouse facility.
- Facilitated criminal background check process for new hires and followed DOT requirements.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Coached managers through employee engagement, documentation, discipline and performance improvement plan
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Explained and administered health insurance plans life insurance, short term/long term disability and flexible spending accounts and health savings accounts
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
- Prepared and submitted organization's Affirmative Action Plan and EEO report.
- Provided job placement accommodation recommendations for employees on physician-mandated medical restriction.
- Facilitated initiative to address disparities in hiring racial and ethnic minority applicant
- Conducted salary survey research for both exempt and non-exempt positions.
Employer Relations/Job Developer
ServiceSource- Vocational Rehabilitation
Winter Garden, FL
08.2015 - 12.2017
- Vocational Rehabilitation (VR) is a federal-state program that helps people who have physical or mental disabilities get a job.As a Business Relations representative, I placed candidates in different industries across the Orlando Region including Job Placement, Job Coaching, and On-the-job-training at the employer facilities
- Created job descriptions and helped employers with on-site interviews, compensation analysis, performance evaluations, training, and recognition programs
- I maintained excellent communication and relationship with Employers and Community Organizations.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Assisted individuals with addressing disabilities and developing career plans.
- Coordinated community resources and secured referrals.
- Consulted with interdisciplinary teams to enhance coordination of care, establish medical clearance and determine optimal timing of further interventions.
- Evaluated diagnostic data to determine eligibility and needed services.
- Customized vocational exploration activities to identify self-determined rehabilitation needs and goals.
- Mobilized case management system to document service delivery and case progress.
- Liaised with community partners to enhance employment opportunities for individuals with disabilities.
Human Resources Manager
Hilton, Embassy Suites
Orlando, FL
06.2013 - 06.2015
- Managed all the areas of HR and payroll for the hotel including the Recruiting process, New Employee Orientation, and Compensation Analysis.
- Administered Timesaver, HRIS PeopleSoft, ADP, Taleo, Kronos
- Conducted monthly Risk and Safety Trainings (OSHA compliance).
- Organized the Recognition and Rewards Programs.
- Designed an employee engagement strategy that improved morale and retained talent and business continuity through Diversity and Inclusion committee, Make a Different Committee, Safety Committee, and Wellness Programs.
- Actively participated in Hilton Community Service activities and fundraising events.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs and constructive feedback.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics, and training logs.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance review and motivational strategies to elevate HR team results.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary change.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
Senior Human Resources Generalist/ Contractor
Aon Hewitt , Aon Hewitt
Orlando, FL
04.2012 - 12.2013
- Supervised eighty contractor employees at a call center.
- Managed the following areas: Recruiting, Onboarding process, new hires orientations, and training
- Administered attendance/performance, payroll, improvement plans, progressive discipline, and terminations
- FMLA, ADA, EEO, Worker's Compensation.
- Developed strategies to increase employee satisfaction and reduce turnover.
- Created recruitment strategies to find the best candidates for each opening.
- Led special training courses such as yearly sexual harassment seminars.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in the application of best practices and regulatory protocols.
- Reviewed and screened applicant resumes to identify qualified candidates
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed issues and employed improvement processes.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Advocated for staff members and counseled supervisors to identify and resolve conflicts.
Human Resources Generalist
Prince Contracting, LLC
04.2010 - 06.2012
- Office Manager and Human Resources Generalist managing three hundred employees in the following areas: Recruiting, Onboarding, and Employee Orientation, Open enrollment benefits meetings, Worker's Compensation, FMLA, Benefits Administration and weekly payroll.
- Implemented and supervised orientation procedures for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Facilitated criminal background check process for new hires.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
Human Resources Manager
Orlando International Airport and Orlando Executive Airport Greater Orlando Aviation Authority , Greater
Orlando, FL
11.1999 - 06.2005
- Orlando Aviation Authority manages the Orlando International Airport & Executive Airport I managed the following areas:
- HRIS and Payroll
- Recruiting
- New Employee Orientation
- Benefits Administration
- Compensation Analysis, Yearly
- Performance Evaluations process
- Employee Relations
- Worker's Compensation
- Training/ Development programs
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Initiated and maintained workers' compensation cases for tracking, reporting, and legal mechanics.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with senior management and performed benefits analysis, corrective action planning, and big-picture data capturing.
- Strategically directed the team of human resources professionals.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions, and reach a resolution to grievances.
Education
Master of Arts - Human Resources
Webster University
St Louis, MO05.1997
BBA - Finance
University of Puerto Rico
San Juan, PRSkills
- Human Resources Management Systems
- Recruitment Management
- Compensation and Benefits Administration
- Health and Safety Programs
- Policy Interpretation
- Employee Performance Management
- Time Tracking and Payroll Administration
- Leave of Absence Transitions
- Accident Investigations
- Employee Relations Oversight
- Administering Disciplinary Procedures
- Separation Process
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Corporate Human Resources Generalist and Benefits Specialist
CDC Foundation
06.2021 - Current
Corporate Human Resources Manager
Last Mile Staffing, LLC
06.2019 - 12.2020
Corporate Human Resources Generalist
Empire Distributors, Inc
02.2018 - 10.2018
Employer Relations/Job Developer
ServiceSource- Vocational Rehabilitation
08.2015 - 12.2017
Human Resources Manager
Hilton, Embassy Suites
06.2013 - 06.2015
Senior Human Resources Generalist/ Contractor
Aon Hewitt , Aon Hewitt
04.2012 - 12.2013
Human Resources Generalist
Prince Contracting, LLC
04.2010 - 06.2012
Human Resources Manager
Orlando International Airport and Orlando Executive Airport Greater Orlando Aviation Authority , Greater
11.1999 - 06.2005
Master of Arts - Human Resources
Webster University
BBA - Finance
University of Puerto Rico
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