Isabel Sarai Perdomo
Santa Ana,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Eligibility Technician
Social Services Agency
10.2023 - Current
- Utilize Microsoft Office Programs, including : OneNote, Excel, Outlook, Teams, Etc.
- Ensure correct documentation and Record Keeping Focus on the details of work content and work steps/processes
- Ensure the confidentiality of client records to comply with Health Insurance Portability and Accountability Act (HIPAA), Personally Identifiable Information (PII), and State/Federal regulations
- Provide clear communication both orally and in writing to clients and co workers and/or superiors
- Handle difficult and complex situations
- Function independently and be able to obtain essential client information, including following up with clients when clarification is needed.
- Analyze appropriate program policies, procedures, and/or guidelines
- Improved eligibility determination accuracy by implementing efficient data verification processes.
- Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
- Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
- Meet deadlines efficiently and timely
- Develop and maintain a collaborative work relationship with coworkers Analyze and evaluate the information provided
- Possess critical reasoning skills
- Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
Cashier 3
The Habit
08.2022 - 09.2023
- Assist customers with correctly taking their orders
- Multi task efficiently by taking orders, starting customer’s drinks, and working expo Correctly double check customer’s orders to ensure no mistakes before giving their order
- Run the shift and ensure employees go to their breaks on time and at a timely hour
- Cover breaks for other employees Maintain a clean and organized area When opening , ensure everything is stocked and in place
- When closing, make sure everything is detailed , restocked , portioned , and ready for the next day
Customer Service Representative
CalOptima
02.2019 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answer inbound phone calls
- Assist members with eligibility information
- Assist members general Medi-Cal eligibility information
- Confirm members general information including name, address , phone number
- Assist with proving correct information on member’s pending authorization Assist with searching , selecting, and assigning member’s PCP
- Assist with transferring members correctly and providing the phone number to Medi-Cal Dental phone number , SSA , or others when contacting the incorrect one
- Assist members with filing grievances when needed and providing the correct information on the process of a grievance.
- Keep an organized computer and desktop area in order to ensure most efficient work is completed.
- Maintain a well organized timeline on managing call backs when needed on top of other projects
Education
High School Diploma -
Santa Ana College
Santa Ana, CA2019
Skills
- Interpersonal Skills
- Cross-Cultural Sensitivity
- Disability Awareness
- Time Management
- Multitasking
- Attention to Detail
- Medicaid Knowledge
- Customer Service
- Microsoft Office
- Policy Knowledge
- Program Knowledge
- Telephone Etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Eligibility Technician
Social Services Agency
10.2023 - Current
Cashier 3
The Habit
08.2022 - 09.2023
Customer Service Representative
CalOptima
02.2019 - 03.2021
High School Diploma -
Santa Ana College
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