Summary
Overview
Work History
Education
Skills
Licenses/Certifications
Languages
Timeline
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Damariz Tapia

Anaheim,CA

Summary

Customer service and administrative professional with experience across both food service and office environments. Skilled at multitasking in fast paced settings, maintaining organization, and delivering excellent client experiences. Developed strong teamwork, communication, and problem-solving skills in the food industry, and advanced into reception and office roles managing scheduling, insurance handling, payments and front-desk operations. Recognized for professionalism, adaptability, and reliability in providing support to both customers and colleagues.

Overview

7
7
years of professional experience

Work History

Account Representative

State Farm - Susie Kang Insurance
01.2025 - Current
  • Provide prompt, accurate, and friendly customer service.
  • Establish customer relationships and follow up with customers, as needed.
  • Responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Work with the agent to establish and meet marketing goals.
  • Maintain a strong work ethic with a total commitment to success each and every day.
  • Working behind the scenes with customers, other departments, and agents to get the job done right
  • Developed tailored insurance solutions based on client needs, enhancing overall service delivery.
  • Trained new team members on operational procedures and best practices for client engagement.
  • Led initiatives to enhance customer retention through targeted outreach and personalized follow-ups.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Retained high-value clients by providing exceptional support and personalized service.
  • Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.

Receptionist

Western Dental
04.2024 - 01.2025
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to company Policies
  • Maintaining Appointment Book, Confirming Appointments, Follow up on no shows/cancellation of Appointments, Maintain a clean and friendly waiting area for patients
  • Multitasking
  • Handling insurances
  • Collecting payments for general and orthodontic department
  • Managing patient records
  • Managing waiting area/ lobby
  • Dental treatment planning and charting
  • Help maintain orthodontic appointment book, confirming appointments, follow up on no shows and cancellation
  • Scheduling appointments for general and orthodontic department

Team Member

Chick-Fil-A
04.2022 - 12.2022
  • Be team-oriented, adaptable, dependable, with a strong work ethic
  • Take and prepare customer orders in either the front counter or drive-thru
  • Maintain cleanliness in the counter and dining room
  • Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
  • Collaborated with team to ensure efficient food preparation and order fulfillment during peak hours.
  • Streamlined communication between front-line staff and kitchen personnel to improve service speed and accuracy.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.

Delivery Driver

Uber Eats
02.2021 - 03.2022
  • Accurate and quickly respond on short notice
  • Completed on time deliveries by choosing best and most efficient routes
  • Actively communicated with customers and merchants
  • Solved issues between customers, merchants, and company
  • Delivered food orders promptly while adhering to safety and traffic regulations.
  • Navigated efficiently using GPS technology to optimize delivery routes.
  • Assisted customers with inquiries, ensuring high levels of satisfaction.
  • Collaborated with local restaurants to streamline order pickups and deliveries.
  • Managed time effectively to meet tight delivery schedules consistently.
  • Maintained accuracy in order details to minimize errors during delivery.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.

Crew member

Raising Canes
06.2021 - 01.2022
  • Front counter, greeting customers, kitchen, drive thru, active listening, cleaning tables, sweeping, re/stocking
  • Work in team, assisting others in completion of tasks and assignments to ensure continuity of service
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Operated kitchen equipment efficiently, maintaining high standards of food safety and quality.
  • Collaborated with team members to optimize workflow during peak hours, enhancing overall productivity.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Barista

Starbucks
01.2021 - 04.2024
  • Create a memorable guest experience by ensuring packaging, food presentation and quality are of the highest standards
  • Sweeping, mopping, washing dishes, cleaning restrooms, cleaning coffee urns, re/stocking, taking out trash, cleaning condiment bar
  • Interacting with guests, co-workers, and all levels of management in a safe, positive, and upbeat environment
  • Crafted high-quality beverages to meet customer preferences and ensure satisfaction.
  • Enhanced operational efficiency by optimizing workflow during peak hours.
  • Maintained cleanliness and organization of workstations to comply with health regulations.
  • Provided exceptional customer service, resolving issues promptly to maintain loyalty and repeat business.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Crew Member

McDonalds
07.2018 - 05.2021
  • Multitasking, Drive Thru, Register, Grill, Fried products, gathering foods, making drinks
  • Sweeping, mopping, stocking
  • Connect with customers to ensure they have a positive experience
  • Partner with other Crew and Managers to meet daily goals
  • Delivered exceptional customer service to enhance guest satisfaction and loyalty.
  • Operated kitchen equipment to prepare menu items efficiently and safely.
  • Maintained cleanliness and organization of restaurant facilities to meet health standards.
  • Collaborated with team members to ensure timely order fulfillment during peak hours.
  • Trained new crew members on operational procedures and customer service protocols.
  • Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Supported training of new crew members, leading to more efficient onboarding process.

Seasonal Hire

G by Guess
11.2019 - 12.2019
  • Register, greeting customers each shift, engaging customers with promotion (current) deals, changing store merchandise, getting new customers to sign up for Guess rewards program, restocking, active listening
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Orange County Department Of Education
Garden Grove, CA
06.2020

Santiago High School
Garden Grove

Skills

  • Customer engagement
  • Goal oriented
  • Account servicing
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Active listening
  • Adaptability and flexibility
  • Relationship building
  • Team building
  • Task prioritization
  • Self motivation
  • Professionalism
  • Customer retention
  • Customer service
  • Positive attitude
  • Clear communication
  • Cleaning
  • Money handling
  • Computer skills
  • Organizing work stations
  • Training and mentoring
  • Continuous development
  • Dependability and reliability

Licenses/Certifications

  • Food Handlers Certificate - Active
  • Life Insurance License - Active
  • Health Insurance License - In progress
  • Personal Lines - In progress
  • Property Casualty License - In progress

Languages

English
Full Professional
Spanish
Limited Working
Tagalog
Limited Working

Timeline

Account Representative

State Farm - Susie Kang Insurance
01.2025 - Current

Receptionist

Western Dental
04.2024 - 01.2025

Team Member

Chick-Fil-A
04.2022 - 12.2022

Crew member

Raising Canes
06.2021 - 01.2022

Delivery Driver

Uber Eats
02.2021 - 03.2022

Barista

Starbucks
01.2021 - 04.2024

Seasonal Hire

G by Guess
11.2019 - 12.2019

Crew Member

McDonalds
07.2018 - 05.2021

High School Diploma -

Orange County Department Of Education

Santiago High School

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Damariz Tapia