Isac Herrera
Glendale,AZ
Summary
Results-driven professional with diverse experience across flooring and tile installation, small business customer service, junk removal, and sales leadership. Demonstrated expertise in providing exceptional customer service, managing client relationships, and leading sales teams to achieve targets. Adept at problem-solving and managing operations efficiently in dynamic environments. Proven track record of delivering high-quality work and driving business growth through effective sales strategies and customer engagement.
Overview
6
6
years of professional experience
Work History
Flooring
Juan’s Tile
Phoenix, Az
01.2019 - 11.2022
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Removed existing flooring to prepare concrete floor surfaces for new flooring.
- Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings
- Used compounds to waterproof areas, fill in cracks or produce special effects based on project demands.
- Assessing and meeting the needs of customers
- Solving customer problems, questions, or concerns
Small Business Customer Support
Wells Fargo
12.2022 - 10.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Proficient in account management, financial product guidance, and personalized support, with a focus on addressing client needs and fostering long-term relationships.
Sales Lead
1-800-got-junk
Tempe, AZ
09.2023 - Current
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored experience.
- skillfully identifying opportunities to offer additional services, leading to higher client retention and an increase in average transaction value.
- Efficiently removed and disposed of unwanted items from residential and commercial properties, ensuring clean and clutter-free spaces while adhering to safety regulations and recycling guidelines.
- Skillfully operated trucks to transport debris, adhering to all safety protocols, ensuring timely service delivery.
- Independently managed and ran assigned routes
- Demonstrated strength and capability in lifting and handling heavy items safely, adhering to proper techniques and safety protocols.
Education
Deer Valley High School
Glendale, AZ12.2018
Skills
- Active Listening
- Flooring Project Management
- Safe Workplace Procedures
- Critical Thinking
- Heavy Labor
- Maintaining Clean Work Areas
- Client Service and Assistance
- Customer Needs Assessments
- Product Knowledge
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Customer Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Lead
1-800-got-junk
09.2023 - Current
Small Business Customer Support
Wells Fargo
12.2022 - 10.2023
Flooring
Juan’s Tile
01.2019 - 11.2022
Deer Valley High School