Isac Mourana
Austin,TX
Summary
Experienced sales professional with a growth mindset looking for a challenge to further develop skill set. Enthusiastic about personal and professional growth with an emphasis on inclusivity while drawing from a range of cultural exposure to find connectivity with those around me.
Overview
13
13
years of professional experience
Work History
Renewal Account Manager - NAM | LATAM
Miro
11.2023 - 08.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully escalated and resolved issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with the sales team to identify potential upsell opportunities and expand the client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Renewal Account Manager
HashiCorp
01.2023 - 06.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Engaged field account executives and customers in strategic product and service discussions.
- Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers.
- Forecast my book of renewals weekly by covering current and next quarter renewals, while identifying risks and growth potential for current fiscal.
Account Executive Hybrid
Snow Software
01.2022 - 12.2022
- Building and strengthening relationships with new and existing accounts to drive revenue growth, by expanding relationships with decision-makers and stakeholders.
- Prospecting new clientele through networking, cold calling, canvassing, and referrals while leveraging best-in-class sales and communication techniques and tools to meet expectations and accelerate sales.
- Asks appropriate questions in order to establish value proposition and how it aligns with customer's business objectives.
- Identifies customers' key performance indicators by gaining understanding of goals, objectives, and processes.
- Leverages real-time data ( e.g., changes in industry regulations) in order to identify opportunities for growth and expansion.
- Engages in value proposition discussions aligning with customer's desired business outcomes to uncover new opportunities.
Account Manager - LATAM
Snow Software
04.2020 - 01.2022
- Managed and executed plans for book of renewals comprising 180+ customers and ensured that revenue targets were met.
- Proactively engaged with customers and identified key stakeholders and roles they played at various stages of renewal cycle.
- Drove on-time renewals by anticipating potential problems and mitigating risk by understanding companies objectives and needs.
- Leveraged internal resources ( e.g., Support, Consulting) when making recommendations on best practices.
- Identified opportunities for cross-selling additional products and services while providing updates on product roadmap and new releases to ensure alignment with customers business initiatives.
- 125% Quota attainment.
Account Manager - US
Snow Software
03.2018 - 03.2020
- Delivered $1,300,000.00 in renewals for FY 2018 with 116% in quota attainment.
- Proactively engaged with customers to understand their priorities and required business outcomes to meet quota expectations in Year 1 of the new role.
- Profiled assigned accounts and identified stakeholders and the roles they played to help unlock new business opportunities.
- Initiated post-sales engagement by seeking customer feedback while proactively establishing relationships with key stakeholders and building trust for future engagements.
- Advocated internally on the customer's behalf and ensured all requests and needs from assigned accounts were met in a timely fashion.
Business Development - US | LATAM
Snow Software
01.2016 - 02.2018
- Reached out to roughly 75 prospects per day, resulting in $1,800,000.00 in closed deals.
- 115% Quota Attainment.
- Established outbound lead generation process in Brazil.
- Responsible for all outbound calling across Government, Public and Private sectors.
- Worked closely with Sales Teams and executed on targeted Accounts.
- Involved in product launch campaigns, reaching out to existing and prospective clients.
Lead Risk Manager
Starwood Hotels & Resorts
08.2011 - 01.2016
- Trained and supervised new hires.
- Generated and maintained training manuals.
- Expert in all systems and operations software.
- Directly worked with all department heads when implementing changes and additions.
- In charge of hardware, software implementation, and maintenance.
- Handled 30+ calls per day to address customer inquiries and concerns.
- Exercised leadership capabilities by successfully motivating and inspiring others
Education
Political Science
Drury University
Springfield, MOSkills
- Salesforce
- MEDDPICC
- Microsoft Office Suite
- Google Workspace
- Time Management & Organization
- Excellent Communication
- Multi-lingual: English, Portuguese & Spanish
- Value Selling
- Prospecting
- Social Selling
- Active Listening
Timeline
Renewal Account Manager - NAM | LATAM
Miro
11.2023 - 08.2024
Renewal Account Manager
HashiCorp
01.2023 - 06.2023
Account Executive Hybrid
Snow Software
01.2022 - 12.2022
Account Manager - LATAM
Snow Software
04.2020 - 01.2022
Account Manager - US
Snow Software
03.2018 - 03.2020
Business Development - US | LATAM
Snow Software
01.2016 - 02.2018
Lead Risk Manager
Starwood Hotels & Resorts
08.2011 - 01.2016
Political Science
Drury University
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