Isac Villanueva
Merrillville,IN
Summary
Hi there! I am currently a Growth Director with a proven track record at Listing Leaders. I am great at leveraging analytics tools and CRM management to drive customer acquisition and revenue growth. I'm skilled in fostering team collaboration and enhancing performance, I excel in strategic decision-making and cultivating a strong company culture, ensuring sustainable business success. I am experienced with developing and executing growth strategies to accelerate business expansion. I utilize data-driven insights and leverage AI, technology, and digital marketing techniques to optimize workflows and enhance the customer experince. I have a track record of leading high-performing teams to deliver measurable improvements in market share and revenue growth.
Overview
6
6
years of professional experience
Work History
Growth Director
Listing Leaders
02.2023 - Current
- Assisted in identifying growth opportunities through market research and analysis.
- Collaborated with cross-functional teams to streamline communication processes.
- Conducted competitor analysis to inform strategic decision-making.
- Helped track performance metrics to evaluate campaign effectiveness.
- Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
- Cultivated a strong company culture, offering ongoing training opportunities and promoting from within whenever possible.
- Spearheaded data-driven decision making, integrating analytics tools into daily operations for real-time insights.
Assistant Store Manager
McDonald's
06.2021 - 06.2024
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Ensured compliance with company policies and procedures, maintaining operational efficiency.
- Resolved customer inquiries and complaints effectively, fostering a positive guest experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Shift Manager
Love's Travel Stop
02.2020 - 08.2021
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, enhancing team performance and service quality.
- Implemented process improvements, increasing efficiency in workflow management.
- Analyzed inventory levels, optimizing stock management to reduce waste.
- Conducted regular safety audits, fostering a secure work environment for all employees.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Associate of Applied Science - Energy Technology
Ivy Tech Community College
Valparaiso, IN05-2024
Skills
- CRM management
- Creative direction
- Customer acquisition
- Analytics tools
- Conversion rate optimization
- Experienced in integrating Azure services within VS Code
- Revit software proficiency
- Proficiency in SQL
Timeline
Growth Director
Listing Leaders
02.2023 - Current
Assistant Store Manager
McDonald's
06.2021 - 06.2024
Shift Manager
Love's Travel Stop
02.2020 - 08.2021
Associate of Applied Science - Energy Technology
Ivy Tech Community College