Isach Elliott
Haleyville,AL
Summary
Spirited Digital Coach committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Digital Coach
Walmart
11.2019 - Current
- Touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs);
ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience. - Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales; monitoring and
ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area. - Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion
awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. - Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing
business processes and practices.
Satellite Communications System Operator
United States Army National Guard
01.2020 - 01.2023
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Diagnosed and resolved communication hardware and software issues.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Performed regular maintenance on communication networks to maintain performance.
- Installed and maintained systems and analyzed users' needs.
- Configured and deployed communication networks across region.
- Accurately read, understood and carried out written instructions.
- Followed standards and procedures to maintain safe work environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Acting General Manager
Gap
01.2019 - 11.2019
- I was expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience.
- Recruit, hire and develop people to drive a culture of high performance and engagement
- Accountable for team performance through teaching, coaching and providing meaningful feedback to build capabilities
- Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
- Represent the brand and understand the competition and retail landscape
- Promote community involvement
- Adapt team priorities to respond to customer and business partner needs
- Provide front line supervision to an operational, service or administrative team
Assistant Manager of Sales
Fossil
08.2017 - 01.2019
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
- Coached employees on upselling products and recommending enhanced services.
- Supported staff with training, guidance and confident leadership.
- Maintained professional and impeccable environment for employees and customers.
- Trained new associates in successful sales and performance strategies.
- Completed store opening and closing procedures by counting drawers and managing security.
- Managed and developed sales team.
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Generated sales report to help upper management make effective decisions and sales plans.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Strengthened performance by applying excellent program and project leadership skills.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
Sales Floor Manager
Piggly Wiggly Supermarket
07.2015 - 05.2017
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with grocery selection through carefully curated questions.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Demonstrated product and answered questions for prospective customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Established team priorities, maintained schedules and monitored performance.
Janitorial Assistant
Winston County High School
05.2015 - 07.2015
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained floor cleaning and waxing equipment.
Education
Mechanical Engineering
University of Alabama At Huntsville
Huntsville, ALSkills
- Instructional Course Leadership
- Coaching and Mentoring
- Facility Oversight
- Reliable and Responsible
- Skilled in Microsoft Office
- Technology Integration
- Team Discipline Management
- Verbal and Written Communication
- Articulate Communication Skills
- Motivational Techniques
- Creativity and Flexibility
Accomplishments
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
- Awarded "Store Manger of the Year" in 2019.\
- Received multiple accolades of leadership from commissioned officers in the United States Army
Certification
- Forklift Operator
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
Timeline
Satellite Communications System Operator
United States Army National Guard
01.2020 - 01.2023
Digital Coach
Walmart
11.2019 - Current
Acting General Manager
Gap
01.2019 - 11.2019
Assistant Manager of Sales
Fossil
08.2017 - 01.2019
Sales Floor Manager
Piggly Wiggly Supermarket
07.2015 - 05.2017
Janitorial Assistant
Winston County High School
05.2015 - 07.2015
Mechanical Engineering
University of Alabama At Huntsville
- Forklift Operator
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
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