Isacni Juarez
Inglewood,CA
Summary
High-energy professional with extensive customer service experience seeking opportunity to optimize abilities. Strong work ethic and effective communication skills. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Server
Hacienda Del Rey
Westchester, CA
01.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front Counter Crew Member
Airport Express Lima
Lima, Peru
11.2019 - 03.2020
- Provided reliable bus ticket sales service for tourists' secure travel to accommodations
- Resolved customer complaints in an efficient manner while adhering to company policies.
- Provided information about hotels, services, and local attractions.
- Verify identification of travelers before allowing them to board the bus.
- Took reservations from patrons by phone or online.
Receptionist
Hotel Cima Barinas
Barinas, Venezuela
01.2017 - 02.2019
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Education
Some College (No Degree) - Turism And Hospitality
Technology Institute Antonio Jose De Sucre
Barinas,VenezuelaSkills
- Multi-Task Management
- Microsoft Excel
- POS operation
- Liquor, wine, and food service
- Exceptional customer service
- Conflict Management
- Time Management
- Strong Work Ethic
Languages
spanish
Native/ Bilingual
Timeline
Server
Hacienda Del Rey
01.2022 - Current
Front Counter Crew Member
Airport Express Lima
11.2019 - 03.2020
Receptionist
Hotel Cima Barinas
01.2017 - 02.2019
Some College (No Degree) - Turism And Hospitality
Technology Institute Antonio Jose De Sucre
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