Summary
Overview
Work History
Education
Skills
Timeline
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Isadora Ashworth

Austin,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

4
4
years of professional experience

Work History

Guest Service Representative

White Lodging
09.2021 - Current
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.

Restaurant Hostess

Neighborhood Sushi
01.2020 - 09.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

High School Diploma -

Austin High School
Austin, TX
06.2019

Skills

  • Product Sales
  • Inventory Monitoring
  • Financial Transactions
  • Cash Register Operations
  • Personable Demeanor
  • POS Transactions
  • Concierge Assistance
  • Guest Satisfaction
  • Promoting Services and Amenities
  • Phone Etiquette
  • Data Inputting

Timeline

Guest Service Representative

White Lodging
09.2021 - Current

Restaurant Hostess

Neighborhood Sushi
01.2020 - 09.2021

High School Diploma -

Austin High School

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Isadora Ashworth