Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Isadora J Balderas

Restaurant Server
Leon Valley,TX
Isadora J Balderas

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable RESTAUANT SERVER successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated RESTARUANT SERVER with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

13
years of professional experience
1
year of post-secondary education
2
Certifications
1
Language

Work History

Tito's Mexcian Restaurant
San Antonio, TX

Server
07.2018 - 03.2021

Job overview

  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Waxy O'Connor's Irish Pub
San Antonio, TX

Cocktail Server
08.2014 - 07.2020

Job overview

  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Maximized sales of specials and [Type] drinks by thoroughly promoting to customers and maintaining great salesmanship.
  • Communicated with guests to record orders and assess needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items, and recorded order information.

Girlings Home Health Care
San Antonio, TX

Personal Home Health Aide
05.2008 - 09.2013

Job overview

  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided direct personal care and administrative services to clients.

Education

Thomas Jefferson High School
San Antonio, TX

High School Diploma
08.2003 - 05.2004

University Overview

Skills

    Order delivery practices

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Certification

T.A.B.C

Timeline

T.A.B.C

04-2022

FOOD HANDLERS

04-2022
Server
Tito's Mexcian Restaurant
07.2018 - 03.2021
Cocktail Server
Waxy O'Connor's Irish Pub
08.2014 - 07.2020
Personal Home Health Aide
Girlings Home Health Care
05.2008 - 09.2013
Thomas Jefferson High School
High School Diploma
08.2003 - 05.2004
Isadora J BalderasRestaurant Server