Isadora Frazier
Vancouver,WA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
PMG Cascade Family Medicine
01.2023 - Current
- Patient registration and check-in in a high-volume set using Epic with a smile and a thank you
- Respond to incoming calls using Genysys in a professional and courteous manner, handling complex patient needs
- Scheduling patients and managing providers schedules
- Triaging incoming patient calls
- Placing outgoing calls to patients, pharmacies and referring clinics
- Confirm patient insurance information and eligibility, ensuring all necessary information is up-to-date for billing and treatment purposes
- Manage medication requests, ensuring prescriptions are accurately entered, tracked, and communicated to the prescribing provider
- Act as an intermediary between patients and providers by relaying messages, appointment details, and treatment instructions as needed
Patient Registrar
Providence Portland Medical Center
01.2021 - 01.2023
- Patient registration and check-in in a high-volume setting using Epic and I-CheckIn
- Resolves patient and coworker issues in a courteous and timely manner
- Training of new staff to effectively utilize Epic Systems and i-CheckIn to document demographic and insurance records
- Cross trained to work in ER, Main Admitting, Lab, Diagnostic Imaging, Safeway Breast Center, Inpatient Bedside Registration including Intensive Care and Behavior Health
- Hospital Phone Operator including calling codes and paging on-call Providers and Technicians
- Medicare Document Compliance
Gift Shop Manager
McMenamins Kalama Harbor Lodge
01.2017 - 01.2020
- Oversee daily operations of the gift shop
- Provide exceptional customer service
- Recruit, train, and manage gift shop staff, ensuring a positive work environment and adherence to company policies and procedures
- Develop and implement sales strategies to maximize revenue, track sales performance, and suggest promotional activities
- Implement pricing strategies to ensure competitiveness and profitability
Skills
- Superior Service
- Positive Attitude
- Outstanding Project Organization Abilities
- Solid Communication
- Collaboration Skills
- Multi-Line High Volume Phone Operation
Timeline
Patient Service Specialist
PMG Cascade Family Medicine
01.2023 - Current
Patient Registrar
Providence Portland Medical Center
01.2021 - 01.2023
Gift Shop Manager
McMenamins Kalama Harbor Lodge
01.2017 - 01.2020
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