Isadora Pedroso
Newark,NJ
Summary
Dedicated Client Relations Specialist with robust experience in high-pressure environments, adept at managing customer interactions and appointment scheduling. Bilingual communication skills enhance patient engagement and satisfaction, while a background in hazardous materials response underscores a commitment to safety and operational readiness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hazardous Materials Technician
411th CBRN Response
Jersey City
09.2025 - Current
- Coordinated medical support operations in high-pressure environments, enhancing safety and response effectiveness as a Hazardous Materials Technician.
- Ensured operational readiness and compliance with safety protocols for medical teams during emergency situations, supporting effective crisis response.
- Conducted emergency preparedness and response training exercises, enhancing operational readiness for medical teams and improving patient care continuity.
- Instructed on emergency response and safety protocols, elevating team preparedness and effectiveness during critical operations.
- Earned combat recognition from Explosive Ordinance Disposal unit for outstanding performance in high-stakes environments.
Client Relations Specialist
Bucca Atelier
Newark, NJ
01.2022 - 01.2024
- Client Relations Specialist responsible for managing customer service and appointment scheduling in a dynamic environment.
- Coordinated high-volume appointment scheduling and customer service, enhancing patient interactions and operational efficiency.
- Engaged with clients to enhance satisfaction and streamline operational processes.
- Executed bookkeeping and inventory control processes, maintaining accuracy and timely resource management.
- Coordinated content for social media accounts, driving customer engagement and supporting account growth.
Education
High School Diploma -
Bard High School Early College
Newark, New Jersey06-2021
Some College (No Degree) - Biology
Montclair State University
Montclair, NJSkills
- HazMat Awareness
- Bilingual communication
- Emergency Response Coordination
- BLS
- ALS
- Trauma Care
- Patient Assessment
- Incident Investigation
- Emergency medical training
Websites
Certification
- Advanced Life Support, American Red Cross, 11/25
- Basic Life Support, American Heart Association, 07/25, 07/27
- CPR, American Heart Association, 05/25, 05/26
- EMT-B, ImpactEMS, 05/26, 05/29
Timeline
Hazardous Materials Technician
411th CBRN Response
09.2025 - Current
Client Relations Specialist
Bucca Atelier
01.2022 - 01.2024
High School Diploma -
Bard High School Early College
Some College (No Degree) - Biology
Montclair State University