Isadora Zanoni
Waialua
Summary
Hardworking bilingual employee with customer service, multitasking and time management abilities.
Business-minded professional tackling any job task with gusto and precision. Responsive team leader with strong background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Supervisor
Ka’ala Kitchen
01.2025 - Current
- Led cross-functional teams in executing projects, aligning objectives with organizational goals.
- Analyzed operational data to identify trends, informing proactive decision-making strategies.
- Conducted performance evaluations, providing constructive feedback for professional development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Monitored stock levels and communicated inventory needs to management for timely restocking.
- Oversaw compliance with health and safety regulations, maintaining a safe dining environment.
- Established relationships with suppliers to negotiate favorable terms and improve product quality.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Supervisor
Konos Northshore
01.2024 - 12.2024
- Supervised daily operations, ensuring compliance with safety regulations and company standards.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced downtime.
- Coordinated inventory management, optimizing stock levels to meet production demands.
- Facilitated conflict resolution to enhance team collaboration.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented cost-saving measures, significantly reducing operational expenses.
Shop Manager
Peruva Auto Services
12.2022 - 09.2023
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Created promotional campaigns to drive footfall into the store.
- Organized special events such as product launches, promotions or discounts.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Built and maintained sound business relationships with vendors and suppliers.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Service Writer
Peruva Auto Services
02.2020 - 12.2022
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
Waitress
Ramen Saryo Hachi
01.2018 - 02.2020
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
Education
ESL -
San Mateo Adult School
San Mateo, CA08.2018
High School Diploma -
Colégio Integrado
Campo Mourão, Parana, Brazil12.2016
Skills
- Team Leadership
- Customer Service Excellence
- Inventory & Vendor Management
- Employee Training & Coaching
- Operational Efficiency
- Scheduling & Labor Planning
- Problem Resolution
- Bilingual: Portuguese, English (Fluent), Spanish (Professional)
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Supervisor
Ka’ala Kitchen
01.2025 - Current
Supervisor
Konos Northshore
01.2024 - 12.2024
Shop Manager
Peruva Auto Services
12.2022 - 09.2023
Service Writer
Peruva Auto Services
02.2020 - 12.2022
Waitress
Ramen Saryo Hachi
01.2018 - 02.2020
High School Diploma -
Colégio Integrado
ESL -
San Mateo Adult School
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