Isadora F. Barragan
Martinez,CA
Summary
Proactive and goal-oriented professionalism and adaptability, with a quick ability to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to growth and building strong client relationships. Proven ability to assess client needs and offer personalized financial solutions such as benefits to products and services we offer. Valued team collaborator who adapts to changing priorities when needed Adept at identifying client needs and recommending tailored banking solutions. Demonstrated expertise in maintaining high client satisfaction through effective communication and problem-solving, aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
Antioch, CA
11.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
- Collaborated with team members to meet or exceed branch performance targets consistently.
- Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
- Providing advice and guidance to customers and tailoring options to advancing their banking needs.
Assistant Receptionist
Farmers Insurance - E. Correa
Livermore, CA
03.2019 - 10.2020
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Assist team with any needs or support , and set up team meetings on the daily schedule with agendas included in each meeting
Education
High School Diploma -
College Park High School
Pleasant Hill, CA06.2015
Skills
- Detail orientated
- Emotional stability under pressure
- Effective time management
- A critical thinker
- Strong team-oriented communication skills
- Problem solving strength
- Relationship building
- Opportunity identification
- Teller support
- Bilingual
Certification
CPR certificaton issued by the American Heart Assoication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
11.2023 - Current
Assistant Receptionist
Farmers Insurance - E. Correa
03.2019 - 10.2020
High School Diploma -
College Park High School