Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Isael Solorzano Solano

Santa Ana,US

Summary

Supervisor with 5 years of experience excelling in team leadership, customer satisfaction, and operational efficiency. Adept at mentoring staff, implementing creative merchandising strategies, and resolving financial discrepancies. Bilingual in Spanish and English, with strong organizational and coaching skills, committed to fostering a culture of excellence and continuous improvement.

Overview

5
5
years of professional experience

Work History

Stock Supervisor

Reiss London
04.2023 - Current
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Supervisor

Reiss London
03.2022 - Current
  • Delegated tasks to employees and monitored activities and task completion
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests
  • Maintain operational and cleanliness standards, ensuring compliance.
  • Develop and execute creative merchandising strategies to elevate customer experience. Identify and resolve operational inefficiencies, driving continuous improvement.
  • Lead team to exceed operational targets, implementing strategic improvements that boost efficiency and customer satisfaction.
  • Analyze financial data and resolve discrepancies, ensuring accurate cash management and streamlined banking processes.
  • Foster a culture of excellence, mentoring staff to uphold company standards and deliver exceptional customer experiences.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.

Sales Lead

Pandora
11.2020 - 03.2022
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Increased sales and customer satisfaction through personalized servicing.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed, maintained and utilized diverse client base.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Sales Associate

Forever 21
06.2019 - 10.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other locations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prioritized helping customers over completing other routine tasks in store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

GED - Psychology

Santa Ana College
08.2024

High School Diploma -

Segerstrom High School
07.2017

Skills

  • Team Building
  • Organization
  • Staff Coaching
  • Customer Service
  • Spanish Speaker
  • Team Leadership and Motivation
  • Upselling strategies

Accomplishments

  • Created learning activities
  • Helped and tutor them with homework.
  • Assisted in assembling lesson plans to administer to students and keep them on track with assignments

Additional Information

  • References available upon request

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Stock Supervisor

Reiss London
04.2023 - Current

Supervisor

Reiss London
03.2022 - Current

Sales Lead

Pandora
11.2020 - 03.2022

Sales Associate

Forever 21
06.2019 - 10.2020

GED - Psychology

Santa Ana College

High School Diploma -

Segerstrom High School

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Isael Solorzano Solano