Isael Solorzano Solano

• Increased concession sales by implementing effective promotional strategies and product placement.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Implemented weekly customer outreach via text or b connected.
• Implemented product knowledge trainings with my floor manager to ensure all bloomingdales associates and stylists know more about our brand and are able to sell it to their clients.
• Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
• Managed analytical reports to identify and track sales activities and customer trends. Such as KPI's,daily retail report and best seller reports.
• Implemented creative solutions to address space limitations while maintaining an impactful visual presence.
• Coordinated with my visual manager to support release and product allocation dates.
• Attended weekly retail conference calls with all managers.
• Continuously monitored competitor activity to stay ahead of industry developments, adjusting strategies as necessary for continued growth.
• Managed staff schedules and maintained adequate coverage for all shifts.

• Delegated tasks to employees and monitored activities and task completion.
• Maintain operational and cleanliness standards, ensuring compliance.
• Develop and execute creative merchandising strategies to elevate customer experience. Identify and resolve operational inefficiencies, driving continuous improvement.

• Lead team to exceed operational targets, implementing strategic improvements that boost efficiency and customer satisfaction.

• Analyze financial data and resolve discrepancies, ensuring accurate cash management and streamlined banking processes.
• Foster a culture of excellence, mentoring staff to uphold company standards and deliver exceptional customer experiences.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
• Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.

• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.

• Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
• Collaborated with management to develop sales goals and strategies that aligned with company objectives.

• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Increased sales and customer satisfaction through personalized servicing.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Developed, maintained and utilized diverse client base.
• Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
• Achieved success in leading teams during holiday seasons or special events that required additional staffing or extended hours of operation.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings and quarterly sales trainings.
• Submitted reports to senior management to aid in business decision-making and planning.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Resolved customer complaints professionally, working to find satisfactory solutions that protected both client interests and company policies.
• Promoted upselling opportunities by educating staff on current promotions and incentives designed to drive sales growth.
• Implemented team selling to achieve bigger sales and units per transaction.

• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other locations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Prioritized helping customers over completing other routine tasks in store.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed returns, exchanges and refunds in accordance with store policy.
• Greeted customers and helped with product questions, selections, and purchases.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.